Websites down today? Here is the fix.

[Fervent]

I was having the problem about all my websites being down.

Here is some background info:

When you sign on new customers, your welcome email to them informs them of what nameservers to point their domain name to. Lets say for example your nameservers are ns3.iamahost.com and ns4.iamahost.com. Well then you will need to change or add 'Child' or 'Private' Nameservers settings for iamahost.com.

Here is what I did to fix the problem:

1. This cannot be fixed in your Jodohost reseller control panel. You need to change settings at your Domain Name Registrar. For example, my registrar is Netfirms, so I made changes in my Netfirms control panel.

2. The setting you need to change or add is called either 'Child Nameserver' or 'Private Nameserver'. When adding you put in the nameserver (ns3.iamahost.com, for example) and a matching IP address (173.0.137.5, for example).

Here are your specific settings use according to what ns# you tell your customers to use:

ns.<your-service-domain> - 173.0.137.4 - Note that some may have this as ns1.<your-service-domain> as well.
ns2.<your-service-domain> - 173.0.138.4
ns3.<your-service-domain> - 173.0.137.5
ns4.<your-service-domain> - 173.0.138.5​

In my Netfrims control panel I found it under the DNS settings.

I hope this helps. If anyone finds an error here, please correct in a reply.

Thanks.