There is a tiered process to setting up WinVPS accounts, it happens like this. 1. Verification and Activation 2. Do you need Plesk Installed. 3. Hsphere will send an activation notice, this is NOT your WinVPS account, but instead a billing and external database services email. 4. Within 24 hours of knowing if you need plesk or not you will receive another email that will contain your VPS login details, and if desired/needed, Plesk details.