Win11 delays
- Thread starter antic
- Start date
antic
Perch
That's very cool, thanks Yash!
Sorry to point this out, but this is a much better response than what I got when I sent a support ticket in. Ticket ID #JMO-38883-466. I wasn't overly specific, but the response was simply, "Nothing wrong with server Win11. Your both sites are working fine on win11." That felt a bit less than helpful, and even dismissive, though I'm aware it's probably just a language issue. My connection was fine, so left me thinking, "well what's the problem then?"
It's a minor thing, but I didn't feel as "supported" by that as much as Yash's response now. Just shows how important good communication is with support issues, to make a customer feel "supported".
Although it does create more work for the support crew, as I'm just about to take Yash up on his offer.
hehe
Sorry to point this out, but this is a much better response than what I got when I sent a support ticket in. Ticket ID #JMO-38883-466. I wasn't overly specific, but the response was simply, "Nothing wrong with server Win11. Your both sites are working fine on win11." That felt a bit less than helpful, and even dismissive, though I'm aware it's probably just a language issue. My connection was fine, so left me thinking, "well what's the problem then?"
It's a minor thing, but I didn't feel as "supported" by that as much as Yash's response now. Just shows how important good communication is with support issues, to make a customer feel "supported".
Although it does create more work for the support crew, as I'm just about to take Yash up on his offer.
heheI'll take a look at that ticket.
Not a language issue, it's just there's not much support can do about such issues but check everything for issues from our end. if everything appears OK from our end, we let the customer know.
However if you say this issue is frequently occuring (you submit multiple tickets or state the same), support does monitor the site for you and will let you know the same. Issues that are reported regularly are also reported to level3 techs so they can investigate for any server level issues
Not a language issue, it's just there's not much support can do about such issues but check everything for issues from our end. if everything appears OK from our end, we let the customer know.
However if you say this issue is frequently occuring (you submit multiple tickets or state the same), support does monitor the site for you and will let you know the same. Issues that are reported regularly are also reported to level3 techs so they can investigate for any server level issues