WinVPS15 - hardware issue - going to do new hardware -working to restore

Discussion in 'Virtual Private Server' started by Stephen, Sep 20, 2010.

  1. Stephen

    Stephen US Operations Staff Member

    WinVPS15 has a hardware failure, and not staying online at all now.

    We are working to get these restored to a new node as soon as possible.

    We are setting up the new node now, and will shortly be sending an email to clients on winvps15 to let them know about this by email.
  2. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    We are trying to get this server to limp-along mode for clients to have servers up as long as possible, then we will work on recovery.
  3. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    We have VPSes online at this point, they have not been recovered and the hardware is not yet fixed. We have a tech on the way to the datacenter to prep for a complete recovery process.

    We will have to reinstall windows during this process and then restore the VPSes, we expect this process will take about 2-4 hours from the time it start if all goes as planned.

    What has happened is a dual RAID failure, one drive went offline, in rebuild process the other drive went off. We have it now up on a single drive, however it is limping and if it hits any bad sector or any issue along these lines, it goes offline as well.

    We plan to replace both drives with brand new ones, install windows and virutozzo, and then restore files off the single drive that is working best. If this fails we will move to backups clients have taken.

    At this point Power Panel is offline, as taking a backup is making windows blue screen.
  4. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    Clients on this node have been emailed a copy of the above and a little more info as well.
  5. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    We are gathering everything that will be needed for the work to be done, server is up and going at this time. We are trying to keep downtime as minimal as possible.
  6. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    We are ready to shut down the server and do full repairs here now.

    it will be 2-4 hours before VPSes up.
  7. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    Windows install is moving along now, will update as soon as possible.
  8. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    We are working on virtuozzo now.
  9. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    working on windows updates and copying VPS drives here at the same time now.
  10. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    about 70% of data copied to new hard drives.
    We have not attempted to start these up yet as we are still doing virtuozzo and Windows Updates, with a lot of reboots.
  11. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    About 95% done with file copies now, working to get Virtuozzo up and then to get the data to them.
  12. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    Copying the last file it crashed, we have a couple options in proceeding and are evaluating the options.
  13. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    No success yet in getting virtuozzo running properly with the backups trying one more method before we work to make new VPSes on other nodes and copy the backups there.
  14. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    Clients are being kept up to date by email, we are working with Parallels at the moment.
  15. Stephen

    Stephen US Operations Staff Member

    Re: WinVPS15 - hardware issue - going to recovery mode

    We have some progress in getting the virtuozzo bugs worked out, not much thanks to Parallels support to this point I've done it all on my own getting runarounds from them

    We have mailed all offering alternatives to getting them up as well, but had no takers so far, so we are pressing on with this task.

    I am not happy at all about this entire process, it is not supposed to be this hard to get a virtuozzo server up and going, but there are some big issues with windows updates, their servers not providing them, then MS site not compatible etc, quite a mess indeed. I thought this was an issue with the 'older' version only, but trying the newest results in the same issues.

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