So it was advertise that there is 24/ Live Chat support for hosting at JodoHost but every time I contact Live Chat it will take them for ever.
I am on live chat right now with a security issue on my website and I have been on hold for OVER AN HOUR and every time I type a message the guy keeps telling me to please be patient.
But I have been patient, I have been waiting for over an hour and this guy has only typed one message in the last hour. So what is the point of advertising 24/7 Live Chat support when that's not true.
I have a feeling I could have made a ticket and gotten faster service.
Right now my website is having a security hole on it, and is open to everyone, and I don't even think they are looking at my issue. I think they went to lunch break and left me holding. Maybe they went home for the night I don't know.
HELLO?!?!
I am on live chat for way over an hour, PLEASE RESPOND and stop transferring my chat to another person all the time.
This is bull.
I am on live chat right now with a security issue on my website and I have been on hold for OVER AN HOUR and every time I type a message the guy keeps telling me to please be patient.
But I have been patient, I have been waiting for over an hour and this guy has only typed one message in the last hour. So what is the point of advertising 24/7 Live Chat support when that's not true.
I have a feeling I could have made a ticket and gotten faster service.
Right now my website is having a security hole on it, and is open to everyone, and I don't even think they are looking at my issue. I think they went to lunch break and left me holding. Maybe they went home for the night I don't know.
HELLO?!?!
I am on live chat for way over an hour, PLEASE RESPOND and stop transferring my chat to another person all the time.
This is bull.