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    Server Move - NAP to MiaX

    Win22 and WinVPS5 are currently already at MiaX. If you do a traceroute, you'll see our existing servers and the MiaX servers come up with the same latency and the same route.
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    Server Move - NAP to MiaX

    Dear Customers, As discussed and announced on this forum, we recently took a cage at the Miami Exchange facility that is located a short distance away from the NAP. MiaX is a state of the art facility recently acquired by the investment group Carlyle. They since their acquisition last year...
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    Maintenance on select WinVPS accounts

    The mentioned 6 VPS accounts are currently down, Stephen is working to fix them. We apologise for this downtime, we understand customers on this server have suffered from poor performance. The issue is largely to do with the fact that there is some unknown bug that is causing the server to...
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    I can't login to my CP!

    We apologise.. this issue was never intended to be major. We can't send out any email communication till the CP is now up.
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    Surviving Digg and Slashdot

    With regards to bandwidth, if you generate up a huge bandwidth bill on plan rates, let our sales team know. We'll be more than happy to negotiate a cheaper bw rate for you (closer to what it actually costs us) for your current and future bandwidth charges... We have a pricing model that we've...
  6. Y

    msxml4.dll error '80072efd'

    That may be the case. I suggest you open the ticket. Did you check if the XML source was actually available from your PC?
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    NJABL Dynablock !

    That means our mail server thinks you or your ISP is a spammer. Ticket us with your IP address and we'll fix it.
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    List of questions on Windows VPS

    MSSQL 2005 Express is free, and can be installed on your account free on request. MSSQL 2005 Workground, standard, etc are paid.
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    DSPAM Implementation

    I'd like to reiterate that you can view all email that is classed as spam by creating a mailbox in HSphere and configuring Hsphere to move spam to that mail box. Dspam is currently running on mail5 and mail6. As said before, we are using residential IP grey listing. If a client or domain of...
  10. Y

    Cerberus Tickets STILL NOT GOING THROUGH AT TIMES

    We plan to have this issue resolved in the next 24 hours. We know what it is.
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    Cerberus Tickets STILL NOT GOING THROUGH AT TIMES

    the issue could likely be due to greylisting, hence why tanmaya requested the hostname/ip of the sending smtp server. Greylisting would occur if the sending SMTP server is on a residential IP address or somehow flagged for spam. Our mail system will force a delay before it accepts email from it
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    Mail Server Backup Server and Name Servers

    1) We have standby mail servers that would allow us to restore a mail server in a relatively short time. 2) We are implementing an anti-spam gateway system that would allow emails to be queued incase of mail server downtime 3) the name servers are on distinct servers
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    Cerberus Tickets STILL NOT GOING THROUGH AT TIMES

    This is happening purely because the design of cerberus is simply bad. it uses email piping to manage incoming tickets. We are looking to replace the ticket system, as well as solutions to this issue
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    DSPAM Implementation

    We've moved back Mail5 to using DSPAM. We have corrected the loopback error that was occuring. Please report any complaints or issues regarding DSPAM via the ticket system so we can track the volume and nature of the issues
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    Significant spam via forms on site

    I suggest having some feature that prevents someone from the same IP sending more than a couple of emails. Please do implement any such security features you can. If we receive spam complaints, we'll be forced to disable that end-user account or script temporarily while you fix it
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    My account is suspended WITHOUT Any Prior Notice!!!

    we only suspended the end-user account responsible for the spamming, not your entire reseller account. This is standard practise, and we did send an email to you listing the client's abuse. If your client's webscript was used to spam, it still is your client's responsibility. His script must...
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    I am very upset, am I alone or is this a bigger issue for Jodo Host?

    As KCWebMonkey said, Access databases can be problematic. However, usually smaller databases with low traffic fair fine. You have submitted a ticket, and a tech will look into your issue. I can however assure you there is no server-wide issue
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    mail server down since 48h now

    For the corrupt MTS issue, I believe the delay was due to the fact we had to talk to SWSOFT support Once again ag, the emergency maintenance was simply a reboot. We are not responsible for the functioning of your software on your VPS account, its not covered by our SLA. However, we will do...
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    mail server down since 48h now

    ag, you are on a VPS account. You are responsible for software/management. We will however do our best to help you
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    Miami Exchange and the Future

    Tanmaya flew yesterday from India to Miami to take part in this new project. he infact is down with stephen right now at the new datacenter
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