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Mail3 isn't on any blacklist that I know of right now. To me, it looks like this mail server or receiver has its own ACL setup that is rejected email from your domain/user I'll check it up

Re: WinVPS3 - problem We are going to put 4 fresh drives in this server, reinstall the system and do a restore. Our off-site restores are unfortunately 10-14 days old for winvps3 due to an issue with its remote backup mechanism. Our other VPS servers rotate off-site backups every few days. We...

Re: WinVPS3 - problem We are working on the issue. 2 of the 4 drives on the system appear to have failed. We may have lost the array

we are getting flooded with spam on the ticket system. the filtering is necessary. However, I increased the threshold and will be monitoring it even more closely now.

A very small fraction of tickets get caught up. Our ticket system is being hit with a flood of spam and hence a few tickets are getting filtered. If its happening regularly for one of your customers, please email helpline and we'll whitelist them. I've increased the spam threshold as well...

I found your two tickets, they were marked as spam by our spam filtering system. I whitelisted your user permanently. Hopefully, shouldn't have more issues On average, a couple of user tickets get caught up in the spam filter due to the nature of their content. We receive close to 80 tickets a day.

It was probably filtered out as spam. Please email [email protected] with the email address the ticket was sent to. I released 3 customers tickets that were caught up in our filtering system today. If the tickets do not show up, please report to helpline

yes we do. Just use localhost as your SMTP server

Re: Cerberus Helpdesk Problem AGAIN can you email [email protected] with the email address you submitted the ticket via. We will check the spam filters

I've honestly not seen any such issue with ebay or paypal. I receive my paypal emails just fine, and jodohost.com gets alot of paypal emails each day without issue. With regards to the filter, please open a ticket regarding that. What you can also do is white-list those specific paypal or ebay...

Everything has been back up for a while now This maintenance has been a total disaster, and part of the blame is some poor practices by our outstream (internap) We apologise for the downtime. We will come up with an explaination for this once all facts are revealed

There are ways to get backups yourself, using known tools. What database is this? But our support team can also provide you with a free backup upon request

the ticket system isn't slow. We have close to 100 tickets submitted each day, and 99% of them come in fine. Seems either your ticket is getting caught up in the spamfilter or is not getting assigned to your account. Can you PM me the email address you send tickets from.

we have over 1200 resellers that depend on our cluster :)

The issue is that your tickets aren't reaching our ticket system because either the way you frame your email or the email address itself are getting flagged as spam. Please continue to email [email protected] with your ticket ids if they haven't still shown up and we'll work to fix this...

It's a Sunday evening right now. These hacking investigatings are handled mostly by Stephen or Prakash (windows) and Tanmaya or Deepak (linux). You'll get a response with some information on this by Monday. You can request your website to be restored, and that would be done within 30 minutes...

that policy was never implemented :) It was dropped when we received a mostly negative response to it

hmm.. ftp://domain.com turns IE into a FTP client

we have no limits on attachments. As long as you don't use email to push pirated software, you'll be ok :) We have never so far notified a customer for email abuse, large accounts or large attachments. You really won't hear from us unless your email accounts are causing problems on the server...

200 to 500MB is more than acceptable.. Really, as long as you are downloading your email regularly, we won't say anything. If you are storing a massive archive of 1GB or 2GB of email for over a year, then you may hear from us.