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Do you mean that fluency is not very good. Or do you mean we cannot effectively communicate with our customer base. As far as communication goes, I really have seen very little issue in that area. I monitor our support responses and I really see very few cases of miscommunication. Yes I...

Emails from hotmail and gmail are coming in within 20 minutes right now to mail1. Internal emails from within a domain however are being delayed. External emails from any other domain are coming in fine, slightly delayed as mentioned.

At the moment, incoming email delays are around 30 minutes according to tests I have performed.

Dear Customers, We are aware that over the last 48 hours, the condition on Mail1 has deteriorated. Incoming/outgoing email on the server is being delayed. The delays range from an hour to upto 10 hours. The issue is due to a number of factors. we have seen a large increase in spam and...

Yes, understood. But the problem is fixed. THe helpdesk is working normally since I fixed it... Seen no other issues. Please report if you still are facing ticket delays

OK, at best a ticket shouldn't be delayed for more than 10min. The reason I am seeing for any further delays is that sometimes the email takes a bit more time to be processed at the external anti spam mail filtering system we are using

Must have been a software bug, see no other way to explain it. Try submitting another ticket and see if it appens please As for the slow interface issue, I realised I didn't update the interfaces for reseller helpdesks... I just did that and if you submitted a ticket via that interface...

It will show up in an old ticket if the subject is the same. Thats the way cerberus works. Has it still not shown up, can you PM me with helpdesk login details and info on the ticket you sent

OK, i fixed the interface problem. Now tickets are showing up instantly. Can someone please confirm this for me? I am seeing no delays now on any ticket

tickets submitted via the interface are taking 10min to come in. tickets submitted via email are coming in instantly

This could be an unrelated problem. Submit a ticket via email and it should come in instantly. I am checking on this.

Its a general spam issue. Many hosts and servers are being hit by new spam attacks. if the inbuilt spam system is not catching all spam, I suggest looking at a commercial filtering solution. This has been discussed before. THe more public your email address is, the more likely it is going to...

The cerberus issue was resolves yesterday. All tickets are coming in instantly at the moment. I ran a few tests. if you submitted a ticket 9 hours ago, and it didn't show up, that it most likely got trapped in a spam filter. Simply resend it or come to live chat. The help desk issue with...

That was most likely some sort of cache... 204.14.107.1 isnt listed right now. If it was listed, our system would have changed the outgoing IP automatically within 5 minutes. Please simply resend that email and it should be delivered

ITY-50900-403 was already answered by Ranjan, according to cerberus in 12 min. Please log into your helpdesk interface and you should see the reply. There was an issue where replies were not being emailed out, that has now been fixed

No, they don't show up in your ticket interface immediately. That issue was fixed

Yes, thats how cerberus works. Regarding the ticket delay, we are aware this is happening occasionally. We are working to fix it. if its urgent and your ticket doesn't show up in the system, please use live chat

TrueBlue, we have 4 DNS servers.. Your domain will be hosted on at least 2.. so there is no single point of failure there.

Correct, that IP doesn't belong to us

Win18 is not down. if your site is having an issue and its urgent, please come onto Live Chat. As for the ticket issue, I am looking into that