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Is there a better place to get answers to these questions? I assumed Email Support was the best place, but maybe there is something else I should be doing?

Sorry to be so pesky, but I'm trying to figure out what to do here and really need to know the answers to my questions. Thanks!

Thanks Stephen - that helps. But just to confirm... 1. If I sign the policy, and some client of mine is "unknowingly" guilty of sending spam (ie due to a trojan), then my account will NOT be negatively affected in any way, correct? Further, my account would not be negatively affected in...

Anybody? :)

I recently had a couple email boxes for a client become blocked due to exceeding the mass mail policy. It was suggested that I sign the mass mail policy form, but I want to be sure I fully understand the liability first. The form says: The TOS says: So here's what concerns me...

Anybody? Is this something Jodo would need to do? Is there something I am supposed to do? :)

This may be a coding question, but may also be a server setting issue, so I'm posting here... When attempting to validate an ASP.NET page from here at W3C (http://validator.w3.org/), you get the following error: If you validate the exact same page in classic ASP, you get no errors. For...

THANKS!! That worked!! Not sure how my style got changed... but all is good now! :)

Anybody have any ideas? I've tried three different computers, three different browsers, and I get the exact same result every single time. It would sure be nice to be able to answer my questions via a forum search rather than submitting a ticket each time. :)

I have tried several more times and it still doesn't work. I have tried Firefox 2, IE 6 and IE 7 on two different computers at two different locations/networks and I get the exact same thing every time. Any ideas? Does my account not have some sort of permissions? I noticed this first when...

I was logged in when I posted that message, and I'm logged in now, and it hasn't worked yet.

Everytime I try to search the forum, it takes me to the search page (where you choose all your search options) rather than actually performing the search. When I go ahead and click to submit the search again (from the search page where you select all your search options), it simply reloads the...

Looks like mail4 is blacklisted by PSBL and TQM. Spam Database Lookup - 204.14.104.85 I have a client specifically affected by PSBL. Any way to get that removed? Thanks! David

What happens when you outgrow the plan you're on? What are the options? I'm on Platinum right now with over 100 accounts. I'm looking to restructure the plans I offer, which could result in overselling (something I absolutely do not want to do). So I think I may outgrow Platinum sometime...

I'm not quite sure how to tell.... but which version of IIS is used on the Windows VPS? Thanks!

Thanks Yash! I do appreciate everything all of you do - this is the best host I've ever worked with. My "panic" comes from my client's constant phone calls for updates and pressure to "get it moved" (the site is currently at another, not so good host). I get emails or phone calls from...

I really appreciate the responses last night, but I replied with more information and questions 8 hours ago and haven't gotten any response yet to either of those two same tickets in that time. Is the support really 24/7/365? Is the expected response time really 1 hour? Again the Hsphere...

Thanks!! :D

Thanks Stephen!! That would be great! I just wasn't sure if I was sending the tickets to the right place. :) Hope you had a great time in Vegas! David

Just curious the best way to get VPS support. I've been using [email protected] but wasn't sure if that was the best way. The initial reply ticket always says expected response time is 1 hour, but it's been many hours on some tickets. So I thought maybe I might be accessing support...