I recently had a couple email boxes for a client become blocked due to exceeding the mass mail policy. It was suggested that I sign the mass mail policy form, but I want to be sure I fully understand the liability first.
The form says:
The TOS says:
So here's what concerns me....
I have zero control over what a client of mine does. The way this reads to me is that if one of my clients is guilty of email abuse, that I (my company) will be the one fined and my service account account suspended - which would break my entire business. I can have my clients agree to a TOS that includes this same language, but I have zero control over them.
1. Would my account be suspended and would I be fined if one of my clients were guilty of email abuse? Or am I misunderstanding? The worst case scenario is a client gets a trojan that sends spam and yet my account is suspended - am I understanding correctly?
Another concern....
In the situation above, my client is a church that is not aware of any mass email being sent by them. They have no newsletters that they send out, and are simply boggled that over 100 emails could have gone out from their account in a single day. While it is certainly possible they have a trojan (and they are having their network scanned), it sure seems like the mass mailing that occurred was wholly unintentional.
To my knowledge there was no notification that this had occurred. The client went through several days of not knowing why they couldn't send email, and then I spent several hours trying to figure it out. When I first sent in a ticket about it, Jodo said everything was working fine and to please try again. When it still didn't work for us, Jodo then said it was blocked due to mass mail that had occurred a couple weeks ago.
My concern here is that if the mass mail policy is in place, and I choose not to sign the mass mail form because I simply cannot be liable for someone else's actions, then clients can have their email blocked for purely accidental or unintentional reasons - and not even be notified it has happened. Further, I learned that Jodo will only unblock an mail box once.
In desperation we simply deleted that mail box and the client is now trying to let people know of their new email address.
2. Is there any way Jodo could at least notify before blocking, or perhaps provide a warning? It is SO easy to naturally through the course of the day send over 100 perfectly legitimate emails and not even realize you've sent that many.
I'm looking for the best way to handle this issue where everybody is cared for - Jodo, my company, and my clients. I'm having a hard time figure out what that is, as right now it seems a no-win situation whether I sign the mass mail form or not.
Any clarification or help would be much appreciated!
Thanks!!
David
The form says:
The TOS says:
So here's what concerns me....
I have zero control over what a client of mine does. The way this reads to me is that if one of my clients is guilty of email abuse, that I (my company) will be the one fined and my service account account suspended - which would break my entire business. I can have my clients agree to a TOS that includes this same language, but I have zero control over them.
1. Would my account be suspended and would I be fined if one of my clients were guilty of email abuse? Or am I misunderstanding? The worst case scenario is a client gets a trojan that sends spam and yet my account is suspended - am I understanding correctly?
Another concern....
In the situation above, my client is a church that is not aware of any mass email being sent by them. They have no newsletters that they send out, and are simply boggled that over 100 emails could have gone out from their account in a single day. While it is certainly possible they have a trojan (and they are having their network scanned), it sure seems like the mass mailing that occurred was wholly unintentional.
To my knowledge there was no notification that this had occurred. The client went through several days of not knowing why they couldn't send email, and then I spent several hours trying to figure it out. When I first sent in a ticket about it, Jodo said everything was working fine and to please try again. When it still didn't work for us, Jodo then said it was blocked due to mass mail that had occurred a couple weeks ago.
My concern here is that if the mass mail policy is in place, and I choose not to sign the mass mail form because I simply cannot be liable for someone else's actions, then clients can have their email blocked for purely accidental or unintentional reasons - and not even be notified it has happened. Further, I learned that Jodo will only unblock an mail box once.
In desperation we simply deleted that mail box and the client is now trying to let people know of their new email address.
2. Is there any way Jodo could at least notify before blocking, or perhaps provide a warning? It is SO easy to naturally through the course of the day send over 100 perfectly legitimate emails and not even realize you've sent that many.
I'm looking for the best way to handle this issue where everybody is cared for - Jodo, my company, and my clients. I'm having a hard time figure out what that is, as right now it seems a no-win situation whether I sign the mass mail form or not.
Any clarification or help would be much appreciated!
Thanks!!
David
