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I am having ongoing issues with mail6.myhsphere.biz How are we supposed to get support these days? Let me know where to open a ticket if that needs to be done.

Hello - Could I get an update on the situation with mysql7? Is this part of the ransomware situation, or is this a separate issue that I should attempt to address on my end?

Perfect - thanks. That makes reducing my usage very easy.

I received an e-mail stating that my reseller account was nearing my summary account quota for disk space. Do "paused" accounts still count against this quota? I have a lot of paused accounts for old clients that can be deleted, but I would love to know if these paused accounts count against...

Thanks! Could you please remind me of the escalation email, either here or in a message?

I am trying to get resolution on Ticket ID: EQY-14583-544 The domain in question was part of the troubled group from yesterday, but is still not operational, even though the webserver seems to be up and running. My client is being patient for the moment, but their website has been down for...

Quick heads up for anyone who has this slider plugin installed. Best you update it quickly. http://blog.sucuri.net/2014/09/slider-revolution-plugin-critical-vulnerability-being-exploited.html

Hello - Several of my wordpress installations have recently had the standard "/wp-admin" login blocked by jodohost. I totally understand why you do this, and I'm not really opposed to it. However, it would be convenient if, when you block the default page, you were to automatically create the...

It also seems like I can't reliably upload through webshell either. 6.9M file, simply will not upload. I really limits the utility of this function if neither the archive utility or the upload function will reliably work.

Hello - I'm wondering if anyone else has difficulty using the Archive function out of the webshell ftp. I am simply trying to create an archive of a set of site files, but it doesn't seem to do anything. I select the directory, then click "Archive", select the compressed file type and name...

I have continued to receive almost daily problem alerts regarding web14. They seem to resolve themselves quickly, but they continue to happen pretty regularly.

I have been receiving almost daily alerts about temporary outages on Cl1 web14. I realize these usually clear up quickly, but it is distressing, and I've posted about it here several times. My alerts also only check once every 30 minutes...so there's a good chance the issue is more prevalent...

Thanks. Just as a matter of terminology; "instantly" should probably not be used when a server is down for more than 30 minutes. I appreciate that in the grand scheme of things, 30 minutes isn't much, but it's more than an instant.

And it's down again, and has been for 30 minutes or so.

Really that's all I have.

I recently ran a dns check on mxtoolbox and got a warning that my SOA Expire Value and SOA NXdomain values are set way too high. Does anyone know if this is configurable in hsphere?

Hello - I have been setting up the wordpress login workaround as instructed, and it has worked fine. So far I've only done so on sites that require changes, etc. Could someone please PM me an update regarding when/if the workaround will be no longer necessary? I don't want to set it up for...

allright allright allright...we get mysql8 up and we'll be in business.

I concur on the CL1 name servers. That seems to be a pinch point relative to all my sites, for better or worse.

Well, I just got an e-mail. So that's progress.