Search results

More info: Even though I made the fix described in the forums on Friday (Change MX to mail4) it still hasn't taken. In control panel, it shows mail4. However, nslookup still returns gw-mail4. See below: > nslookup > set type=MX > d*******s.com Server: 72.48.94.10 Address...

Please see ticket DJY-18729-720 We did the fix described above on Friday. We still have not received ANY mail as of Monday morning for one account. Some of my customer accounts are fixed. The domain described in the ticket is still down.

Twice now i've gotten replies to my ticket that say "please check it now". I've been checking - I get the same error message I reported above. The situation is deteriorating - now rather than the mail being delayed or stuck, it is bouncing and customers are losing mail. I've already...

All the test messages I sent today have started bouncing back to me with errors like the example below: =======...

Have verified with clients that DNS is properly resolving to 173.0.129.9. DNS is not the issue in this case. E-mail forwarding is also failing. Client has an e-mail forward specified in control panel, and that forwarding address also does not receive e-mail. Webmail is also down with Error...

Sorry, didn't realize it might be domain specific. I'll go update ticket with domain details.

I have two accounts on mail4 that are still reporting trouble. They can send but do not receive. It's 11:45 am Central time. I've already reported via ticket DFO-34732-349

Contact me directly if you like, I've worked through this issue and have a couple different solutions for you. David Finster Fortress Computer Service, LLC [email protected]

Sure. I do it every day. On my SQL server, I wrote a DTS script to mirror the JodoHost database to my SQL server at my office. Then I scheduled the script to run each evening. Then, I back up my office SQL server using normal backup tools. Here's links for documentation...

Ok, it looks like we agree - this will happen again in the future. We don't know when or why. So, I need a creative idea about how I can give my client restricted FTP access to a Windows server, and not lose permissions every few months. Any suggestions? David

On my latest ticket, I just got the following reply: Hello, It's fixed. Please check it. Regards, Praveen Ok, I agree, I just checked, and it's fixed. My question is simple: how do I keep it fixed? This makes five times now. What is deleting the account? David

My sub-FTP user account on Windows looses access every couple months. I need to have a restricted FTP account for a client, and of course I cannot create them directly - I had to open a ticket to have it built. But every few months, the account seems to be removed. This has been going on a...

I have a new client who wants to use my services for web and e-mail. They are currently using Horde webmail on another host from another company. They are looking to me to come up with a way to migrate that mail to my servers here at JH. I've never attempted a Horde to Horde migration...

Ok, I've double-checked the control panel in HSphere. That domain was set to remove the mail, rather than just flag as spam. I was positive I've never set that option before on any domain, but as a wise man once said.... It's not what you don't know that gets you into trouble, it's what...

Stephen, I've seen examples this week where DSPAM bounced the messages. Or possibly I'm misunderstanding the error. Here's an example, can you take a look and let me know what it means? -----Original Message----- From: Mail Delivery System [mailto:[email protected]] Sent...

Update - another client just called me, three different business e-mails are flagged as spam and bounced back to the sender this morning. I'll go open tickets now.

My customers are growing increasingly frustrated with DSPAM. Important mail is being bounced and lost often enough that I'm having to consider a completely different solution for e-mail. I really love JodoHost, and I want to stay a customer. The major complaint with DSPAM is that false...

My client is having sporadic bounces due to ?over quota?. They have 1000 MB allocated to each mailbox, and no mailbox is currently over 1 MB. They should never be anywhere close to over quota. They've been seeing this off and on all day. What's the dspam1.local stuff about? Is that the...

So how should I configure my customer accounts? Should I disable the mail relay feature for them entirely? I'm a bit confused, because several of my accounts show other mail servers as secondary MX. For example, I have one that uses mail3 and primary and mail5 as backup. When I test those...

Does JH still offer a backup mail server? Several of my domains were listed with MAIL2 as the backup MX, but I was just informed that MAIL2 was taken offline. Some of my other accounts use mail5 as the backup. I tried to disable the mail relay on one account, but once I did that I can't...