10 Commandments

Pre-Sales & FeedBack Suggestions and Feedback
1

I was visiting syspark.com and saw that they have this list of 10 Commandments on their site-- rules they follow to provide services. They are (quoted)…

[ol]
[li]Customer statisfaction is a goal, because without them, Syspark has now reason to exist.[/li][li]Quality is defined by each customer.[/li][li]Be reliable, keeping our service promesses.[/li][li]Find ways to surpass our clients expactations, to make them say “Wow !”[/li][li]Apologize. Solve the problem, immediately.[/li][li]The customer is not always right. But what matters is the customer must remain a customer.[/li][li]No news is not good news. Seek feed-back from customers and really listen to what they have to say.[/li][li]Customer perception may be wrong, but it is real and this counts.[/li][li]Be effective and make things easy for the customer. People must like doing business with Syspark.[/li][li]Excellent service is a team effort ![/li][/ol]JH should adopt some or all of these to improve their services – or define their own.

2

Thank you, we follow most of them and I believe a large number of customers are satisfied with our customer support and service delivery, at least from the feedback I have been receiving.

3

Syspark needs an 11th Commandment:

At least one member of our staff must have adequate spelling and grammar skills.

4

[QUOTE=The Frog]
Syspark needs an 11th Commandment:
At least one member of our staff must have adequate spelling and grammar skills.
[/QUOTE]

LOL, my last host had some pretty bad language skills at times as well :frowning: Half the time I’d end up rephrasing my support requests because they simply did not understand :stuck_out_tongue: