24x7 Support clarification

Customer Support Customer Only Discussion
1

Hey guys,

Can you clarify what 24x7x365 support means?

Does it simply mean someone is on call during off peak hours or are there multiple people always available?

i ask because my other host that I still have seems to be based on “on call” and it has taken over 14 hours for a 5 minute task. I am starting to wonder if 24x7 support for some companies means for system wide outages… NOT basic problems.

I want to move more clients to my JH account, but I want to get clarification on support.

I look forward to your clarification.

Thanks

2

Multiple people will always be on shift, 24x7x365. Anything from a basic to a complex issue can be handled by the on-shift staff

3

[QUOTE=Yash]
Multiple people will always be on shift, 24x7x365. Anything from a basic to a complex issue can be handled by the on-shift staff
[/QUOTE]

Thank you for the quick response and clarification.