abuse email not being answered

Customer Support Customer Only Discussion
1

hi

i have an open issue - abuse@jodo contacted me about a client of mine who supposedly has a virus, because emails were apparently being sent from his email account.

abuse shut down the email.

client has cleaned up his MAC laptop and i have sent in the clients scan reports.

but for days now, no one seems to be responding to my emails, and when i did get a reply earlier today, it was a copy paste from a previous email.

and in the meantime, client’s email has been down since last thursday.

why cant there be a better and faster reply to these urgent issues - abuse is very quick to cut one off, but then takes their time in trying to hook things up again.

help!

2

Sending out these spam mails isn’t ‘quick to cut one off’ and fact these are the most major issues these days making blacklistings as people are unknowingly allowing spammers to mail using their email address because they or their network have an infected computer.

I’ll check into the issue, but do expect to require some evidence of cleanup done in order to have re-enabled.

3

thanks Stephen, for the help - abuse just re-enabled smtp service (proof was sent 5 days ago).
cheers :yo: