Account setup: The dns record "mail.shellyjames.net" already exists?

Customer Support H-Sphere Reseller Hosting
1

Registered a new domain with GoDaddy.com this morning for my wife, then went to sign up on one of my reseller plans and was given this error.

Failed to add Account xxxxxxxxxx The dns record "mail.shellyjames.net" already exists. You can use a duplicate DNS record name only for MX records.

Looking up the host info for mail.shellyjames.net returns:

[CODE]C:>host mail.shellyjames.net

looking up host mail.shellyjames.net…

host name : pop.where.secureserver.net
address : 64.202.165.92

C:>host 64.202.165.92

looking up host 64.202.165.92…

host name : m1pop01-v01.prod.mesa1.secureserver.net
address : 64.202.165.92[/CODE]How can I get this record released to I can create the new site/account?

2

Hold the bus!

I think I see the problem. GoDaddy is jackin’ some things up that I never had to contend with in the past.

3

Nope, still an issue.

Not sure why I’m having this problem now and never had it before. I registered the domain with GoDaddy.com, went through the signup process like I have with every other domain I have under my reseller account, but this time HSphere complained about the DNS record for the mail server.

I went ahead and changed DNS server info for the domain at GoDaddy, but it seems the record is still in effect.

Other changes I made were instant, so not sure why this particular bit of info isn’t propagating with the same expediency.

What else should I look at/change?

4

If you are getting the error from Hsphere, it means it is help somewhere here, not at godaddy.

Did you add this at some point as a domain alias?

5

Nope, it’s a brand new domain that I setup at both GoDaddy and here at JodoHost this morning for the very first time.

6

Please create a ticket, or just let me know the Hsphere cluster where you are adding this domain. Its a known bug.

7

We are trying to check it a bit here, may need to open a ticket. I cannot see this in Hsphere (to confirm what you said), so looks like there may be some mixup of sorts here that we need to diagnose.

8

I believe I’m on CL2?

9

Should be fine now. Please try.

10

Bingo!

Thanks guys!