I was just going by what you yourself said in the first posts.
There are some issues with the billing system, we have a couple tickets in about it as well.
However none of the issues would happen if you paid when the due date is, it is just like a loan you have a due date then a FORCED due date, if you go every month to the forced due date of suspend they will start putting you on restrictions, calling, and making a huge fuss even to send to collections with a track record of it.
There is really no one in at this hour on phone that can aid you in this either, billing does not work 24x7. This is also not a matter to discuss by phone in the first place as there is no documentation of what is said or agreements made, so for both it is best to be done by email.