Account Supension

Customer Support Customer Only Discussion
1

You guys want to know why I get so pissed off and upset will im fed up…

I better not find out this account got suspended on purpose. I get a email yesterday and all month along that account wil be suspended on Nov. 7th, so what happens it got suspened today??? System never ever in 6 years made this mistake and suspended early. Was this done on purpose??

Then Im sitting here already nervous this has happen as im sure my phone going to ring off the wall now from clients. you watn to argue with me about making sure the accont doesn’t get supsusnded agian cause I asked for a few days to pay it???

The matter of the fact is tommorrow isnt even the 7th and you tell me I have 24 hours again to pay. For lously $17.50 and asking for few days to pay this why do I have to aruge with you is $17.50 going ot put jodo out of buisness or you guys are never going to get off my back on the last incident??? I talked to a advisor on my end on the last incident and the treats made to me and I won’t go into them again, they were not proper doesn’t matter whta i did or you think I did…

I can move my services I dont care anymore to aruge with me over $17.50 just had enought already.

I just better not find out this was done on purpose this supsension…

2

An account that is marked ‘past due’ in Hsphere can be suspended at any time, even by Hsphere. Our own account (jodopulse.com) was done such in the last days, twice by the system. The only way to prevent it fully is to have the bill paid.

3

I was suspended 2nov for 6.34 (difference of resize)

I take note any way.

4

Hsphere will suspend for a small amount due, I believe the limit is just a couple of dollars.

5

Every Hosting paln has credit limit, for example, if your plan credit limit is 3$ and If your account is showing negative balance of even $3.50, and it continue showing negative balance till 6-7 days Hsphere will suspend the account, anytime after suspension warnings.

To avoid suspension, you can use Credit Card as payment mode, till your credit card is working for our system, Hshpere will charge all the negative amount from your credit card.
OR
If you are using any other payment mode, then you should pay the amount within 1st or 2nd negative balance notification.

6

I wil be movign my account and take this furture this is wrong when my suspension emails says 16th and you supsend me early, this is wrong wrong wrong.

7

you guys got me shakign over here with nevers, i bettter not lose this 3 year account…

8

You guys now refused to turn this account back on when my email says nov. 16th, this is not business manner , you guys have gone down hill …

9

to sit here and aruge wiht me when my email says nov 16 is wrong wrong wrong, and this is not how buisness is done,

10

you refuse to turn this accont on, ok fine, billign is playing games with me from our last episode that i appolizze over and over with, this how you guys wnat to play and do busiiness, fineeeeeeeeeeee…

11

I see your account has already been resumed by our live chat operator.

Refer to my last reply to this post, you have already being informed about the system error.

We request you to make the payment within 2 reminders of negative balance, if you would like to avoid suspension of your account.

12

Yea got resumed after 20+ min of arging with you people begging to get account on, when i have a account in jeropody… I have been upset about this all day, this guy did call me at 5am I had to make a excuse what happen he was not happy… To tell me nothing can be done for over 20min is wrong wrong wrong and no way a business should treat another business expcially with the ecomony the way it is risking me to lose business…

THis account should of been turned on immediatly then argue with me PERIOD.. You send out suspension warnings then stick to it system broke our not. You don’t sit here and agure that you can’t turn account back on when my email says Nov. 16.

I really don’t know what is going on and why all the sudden hsphere is suspending accounts early this has never ever happen in the past our to my cleints. You guys say it will be fixed in 5 days will I don’t get it.

With this ecomony some of us live on those dates, what if we are out of town, or sleeping etc. and think we are ok by the emails sent out. Our acconts could be suspended for hours or days without us even knowing espically non- resellers???

I suggest you get this fixed asap, and not make excuses the system can suspend at anytime, this is not how hsphere is setup or works. So I really don’t know whats going on, but this better not happen again this can ruin a business of your clients.

My other account suspension says around Nov. 22 now you say will be suspended tommorrow unless I pay and had to sit here and argue with you about that account after what happen. I either pay in 24 hours or they system will suspend early.. YOu guys better work with your customers because let me tell you something you are fixing to lose me and if this happens again to one of my accounts I will take this furthure. I would never do this to my clients and don’t expect it to be done to me. Errors do happen, work with your clients don’t sit here and aruge with them we can’t turn on your account back on system made a error. Makes you look really bad as you suspended manually early to get paid, not saying this is the case, but this does not look good. GET IT FIXED…

All companies have payment terms and suspension terms and now Jodo is breaking there own terms by not turning on accounts when the system or someone made a error. If your phone, lights etc. got cut off early before your suspension date on the letter sent, you sure would take action and call pissed correct??? but I gurantee they would turn it on immediatly for legal reasons??? Will jodo should be no different to there clients and for legal reasons you are no different we are paying for a service and going by your terms DONT’ tell you clients can’t be done when we have letters showing otherwise very unproffesional… Should of been no questions asked and sorry this happen, not 20+ minutes of begging to get the account back on. I even said I can pay just get the account on every min. its down I’m risking losing it, nope pay it first awful absoulty awful and wrong you guys are in this incident, finally billing turned it on and I paid like I said I would about a hour later.

I am very upset and furioius over this incident and not sure yet what to do, but Im not going to get to the nervous reck state like I was last night worried about losing business because you guys don’t take benifit of the doubt and work with your customers when things are in writing on cut off dates and have me begging and begging to get the account back on before this guy calls me. NO other company would do this its wrong and not legal.

13

On another note, WHY??? was no notices sent out to your clients the system is not working and it could suspend accounts early??

14

Payment is due on or before anniversary date. Grace period that JodoHost gives to the customers is discretionary.

15

Atul,

Then don’t send out suspend notices with dates on them, you are conidicting yourself with your statement. Almost every company has suspension dates and grace period in this type of business and its your choice to do that and you choose to give those dates. If you system is broke warn your customers it will be fixed and to be careful you could get suspened but work with them when something goes wrong, don’t make them suffer for over 20minutes begging that im fixing to lose a 3 year accont because of some error if this account is not turn on immediately.

Is that right i had to beg and beg last night to get my account on when my email said nov. 16th?? Absoluty NOT and unprofessional of your company to do that. If you want to change your policies thats your choice but when you send out supesnsion notices people live by those espically with the ecomonly and sales this year then as a company you need to obey by those dates even when theres errors…

Being a customer of almost over 6 years and had to beg and beg last night was just to much. I grant the past problems we have had but i apolized and aplolized over and over about that, but seems you guys hold gurges and will never let it go the way I was treated last night.

3 accounts over $2000.00 in domain sales to your company and the way I was treated last night to beg and beg SORRY Atul your staff/company is wrong. I would never never never treat a customer in this manner when hes on the other end a nervous reck that he may lose his business or client and begging to get the account on. Even if I hated a client and wished he would leave I would never ever ever treat a customer in this manner that I was last night, if my client has notices from my company with dates are going to happen…

I don’t know what im going to do yet, but this has gotten me so upset and frustrated at the moment that just don’t get it what has happen to your company…

I expected at least a apolgy from youself as you know this is wrong, but you guys just want to continue to make things hard on me from our past that is suppose to be history??? I see…

Either you guys don’t get it or don’t care anymore about your clients.. If your lights went off at home when a notice said 2 weeks later what would you do, do you think they would sit there and argue with you NOOOOOOOOOOOOOOOOOOO as things are in writing when sometihng is going to happen and they would apolize that they made a mistake and they had a system error…

16

We do our best to serve our customer. We are not wrong.

17

Excuse me?? I’ll just shut up and let others respond to that… Yes you were wrong… And yes you always give your best for customer satisfaction but not this time at least not towards me.. I wonder if it was anyone else if they would of been treating differetly then I was??

You will be losing my business over this and yes you were wrong, and yes I see you guys just don’t get it and your customer business has gone down hill to your new and old customers..

Im done! If you wanted to get rid of me then you won becasue I won’t put up with this YOU WERE WRONG, so wrong you company can’t even aplozied for it… Sad thing is I liked it here but I won’t do this what has happen and that you continue to say its fair what happen.

My big reseller account I have no idea how to move that yet, but I will be making a change and worry about what Im going to do about all this when im done moving…

I already talked to my attoreny yesterday and im not threating in any way I just wanted to find out from him on this and his feedback on this situation and he even said you were wrong last night as things are in writing on the cut off date, and to make me go through what i did for over 20min is not a way a business should handle things… Systems have errors you don’t treat a customer like you treated me last night account should of been turned on immediatly…

If I was your company I would look at what has happen here, because let me tell you someting you wont’ grow in this way how you are doing business with your billing…

Im going to shut up about this for now, as I don’t want my accounts turned off till I make my moves, but im very furious about this.

I hope someone else replies and backs me up on this, because im right on this one, this is wrong on your part…

18

This isn’t really my place but going to put in my two cents anyways.

Isn’t your responsibility to pay the bill when it’s due and not let it be a negative balance? Jodohost is a business and when we (the customers) don’t pay it doesn’t help them pay their bills.

For example: I have had a client owe me over $1200 (for web site/hosting) and the balance has been negative for over 8 weeks now. I shut their web site and hosting down due to the negative balance. Why should I pay for resources that are being abused and not paid for when I have other clients who pay and will use the resources.

Jodohost is just protecting themselves from clients who don’t pay their bills and resources that could go to other clients who pay. I agree with Jodhost on this issue.

19

WebD,

the system by your own admission was due on 7th at the first, then the 16th, it doesn’t work this way, it bills a month at a time. We have granted you extension after extension for years and it is messingup the billing on your account BADLY this is just part of that mess that was made by granting you many many extensions for payment.

This would not even be dealt with in public except for the fact that you chose to make everything public.

20

Stephen,

What are you talking about, extensions or increase credit limits doesn’t screw up billing in Hsphere… You want me to get a email from Parrells abou this?? First you guys say billing is messed up and its effecting everyone and Parrells is helping you fix this, now you blaming me.. Get your facts straight. Adding a credit and taking a credit away didn’t cause this…

And Eric I pay my bills to jodo for almost 6 years, if they choose to send suspension notices out with dates then they need to follow that. This is what this is about, and about me begging for over 20min to get a accont on for a system error when I have a email saying Nov. 16th is the suspension date, asking them to please turn the account on that every minute I risk losing the account from my end, that I would pay today just get the account on. If your cell phone or lights got cut off before a suspension date would you not call and ask for things to be turned back on…

Stehphen I made this public has when I call you either don’t answer or give me the run around on the phone saying you can’t hear me or I can’t hear you. And no Stephen I don’t make everything public, but im furious about this and yes I did make it public as everytime I call there is some issue…