since support wants to give me the run around and take there sweet time, I want my accounts fixed, they are doubling in size some of them.. and im not paying for overages… one account been dead for months and no files are even in the account but logs and went up to 300mb other accounts are jumping up to 1000mb + in space used.
You guys and this move is ridiculous. after the issues with billing the other night i started moving clients elsewhere but until I can get what i can away from you guys i want this issue fixed…
Sizes don’t just double without cause, check if logs have been enabled, or maybe a large amount of email or usage on in an account.
No this move is not ridiculous, what would be ridiculous would,d be staying the course where we were with out being able to grow or offer new services, yes there is a lot of stress on us from the move, but it will in the end be, and already geting to the point of being far better for all. The move allows us to offer new services, have onsite staff, a private facility, offices 10 min away and so much more.
In addition the IP migration means we move to controlling our own network and services losing the reliance on some subpar companies of the past dealings.
Im telling you something is wrong, you guys want to blame the clients again, rather then maybe looking into it… one account been dead for months, it’s not going to just jump in size from almost nothing to over 300mb..
Again some other accounts have gone up + 1000mb in size and I know nothing has been done to increase this space because i manage some of these accounts not my clients. AND I HAVE DID NOTHING OR CHANGE NOTHING…
Mine is showing a 1.2 GB change as well - but when I look at each customer I can’t see why… it seems something changed in the calculation or servers are getting double counted, etc… I have ticket HUV-99385-484 about it open to support.
thanks for the info, will try to check that out. I have some idea that it may be due to MSSQL10 working in hsphere now and before it was not fully functional, so not reporting usages at all, making in effect any usage of it free and non counted. however until I can check that out in full, it is just a hypothesis.
you guys have not gotten back to me on this ticket, this ticket is almost 2 weeks old and you seem to want to also ignore me on live chat. I dont appreciate it!!!
I want this fixed , your going to cost me overages and you can’t even help me with this, not even once gotten back to me to see what accounts this involves. I even gave you one account to check, you mean to tell me 2 weeks nothing has been done???
I dont appreciate beeing ignored on live chat for over 30min either…
No one on chat will be able to help with this matter they have bumped it to managers, and we will check it when possible. It is not being treated as ‘not serious’ but there have been higher priority matters in the last week and a half particularly.
You told me the something last week, you guys won’t respond to the email that i Replayed to at least 4 times. Live chat 4 hours you can’t respond, you are either ignoring me or live chat inst working all day on a email issue i have.
The system adding space and taking your clients over in space accruing overages charges Isn’t priority/serious for a ticket open for almost 2 weeks?? How long are you guys going to keep telling me this??? I even gave you a account to check out, how long does it take to go look at the accounts???
Since I can’t get anyone on live chat or you won’t respond to my emails I will be messaging you on another email issue since the july 7th I just found out about. Guy’s been out of town and has gotten no emails since july 7th..
email issue, did you read the forums? there is a DNS change you can make that will fix that for those that are affected.
Did you send a ticket? We’ve been fixing it for clients there too
Space issues have been a VERY LOW priority compared to mail issues and migration of dozens of servers, yes indeed. I have been working 23, count them, TWENTY THREE hours a day for the last week. Others are putting in long hours as well, sure we’ve had some issues but we are working through them.
the web2 account is empty but showing over 300mb i think the logs aren’t deleting. I didn’t want to delete the account till I knew this was fixed, but that account is dead.
There are 2-3 other accounts that doubled in space, so I figured web2 was the same issue so used that as a example.
ONe of the accounts with the slowness problem that I had to move away the wo**f*n account, that we dicussed before doubled. ANother one went up 1000mb I will send the info. I will have to get the user name of the other accounts. Ive been going through all my accounts one by one to delete all the dead accounts this is how i found out about this problem, because one day it was find and when I went back to finish what I was doing some accounts doubled.
Also my main usage went up over 4gb when all this space issued started happening now im over space, when I was at about 13gb few days prior, and im sure not getting new accounts…