annom support failed again

Customer Support Customer Only Discussion
1

i had a client subimt a ticket today which advertised Jodo to my client.

thius seems to be happening still

i think a javascript script needs adding when someone sends a response it alerts asking for them to confirm that no advertising of sites are done.

and as users are placed in seperate queues anyway they should be observed more in this case the ticket was

[FONT=Arial][SIZE=5]#EIJ-90907-397[/SIZE][/FONT]
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[FONT=Arial][SIZE=4]i am starting to think i will just do support myself as there seems to be problems[/SIZE][/FONT]
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[FONT=Arial][SIZE=4]i am happy to create a javascript that will implement this idea as i had created it but my account timed out before i could post and lost it[/SIZE][/FONT]
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2

This is sure getting serious. Please check the ticket# again as i cant find any with this number.

3

This is no advertsing of JodoHost. It is a serious lapse on our side.

4

i have checke the hsphere and it is correct

the ticket id in the querystring is 34244]

and the below was copied from the ticket display page

Ticket #EIJ-90907-397: Unable to login to CP

im sorry to nag etc but , i thought it was fixed the other day

5

I found it now. It was a misconfiguration with my helpdesk agent login. Now that we are aware of the issue, appropriate action will be taken, along with all measures to avoid this completely in future. We will move to Cerberus3.2 to resolve this, plus many other issues involved. This can take a bit of time as we will need to test it being a major rewrite of the helpdesk software.