Annonymous support feedback..

cca · June 14, 2005, 4:53am

wondering if theres any feedback on the anon support setup from those that are participating in it.

value?
response times?

Can a reseller opt out of the anon support for some of thier customers. Or 50c for every customer regardless??

cheers

Dave96 · June 14, 2005, 7:13am

I’m interested on the opt-in/out depending on the customer.

If i got a couple friends on my reseller account they wouldn’t really need support at all. Do you still pay the $0.50 even tho they will never use the feature?

Greggers · June 14, 2005, 9:05am

it’s 50c per CP account - you can’t opt out. I asked the same question as we run some of our own websites through different cp’s - so don’t really need the support for those.

Yash · June 14, 2005, 9:08am

It would be impossible to manage for us

Dave96 · June 17, 2005, 7:34am

What’s the average response time for anon support?

Emagine · June 17, 2005, 9:58am

i wpould say reponse times are ussual if a direct customer.

they are fed into the same system as resellers questions.

so less than an hour average.. ive had resonses /my clients have within 5 minutes sometimes.

Dave96 · June 20, 2005, 2:39pm

Now if i understand, every account is billined $0.50. Now what about my admin account, my service account and my demo CP. Will I be billed $1.50/mo for having those too?

Ravi · June 20, 2005, 4:26pm

Admin account and Demo accounts are not charged under anonymous support subscription.

Greggers · June 20, 2005, 9:06pm

If you log a call using your reseller account the response/lead time due is 1 hour. Other accounts get logged as 2 hours (or at least that’s what I’ve noticed through your logon to the helpdesk).

Emagine · June 20, 2005, 9:57pm

greggers,

that can be changed submit a ticket and ask for it to be changed to 1 hour(s0 or what ever

Dave96 · June 21, 2005, 5:07pm

[QUOTE=Ravi]
Admin account and Demo accounts are not charged under anonymous support subscription.
[/QUOTE]

What about the service account used to host my hosting website?

night_day · July 17, 2006, 7:48pm

Sorry to bump this thread, but I was wondering about this question too.

kuldeep · July 18, 2006, 8:47am

Accounts that are exempted for Billing of Anonymous Support Services are :-

One Admin Account.
Demo Accounts.
One Service Account

Any query in this regard can be emailed at billing @ jodohost.com (without space)

bro · July 19, 2006, 5:09am

‘the’ art of drawing… :mod:

monil · August 25, 2006, 6:28am

Wondering if someone who is “CURRENTLY” using the Anonymous Support option give an approximate response times for the queries answered…

It would be helpful…
(i m sure its less than an hour.. BUt, just wanted to confirm)

Stephen · August 25, 2006, 7:01am

monil,

Well I cna tell you that right now we have many tickets for anonymous support in queue, as we can’t answer billing questions, we do a forward of these on to the reseller, but it is dependent upon them to answer.

For a purely TECHNICAL question, the tickets don’t stay in queue to long at all, many times being resolved in under 2 hours(that is not response, but resolution)

monil · August 27, 2006, 5:04pm

[QUOTE=Stephen]
monil,

Well I cna tell you that right now we have many tickets for anonymous support in queue, as we can’t answer billing questions, we do a forward of these on to the reseller, but it is dependent upon them to answer.

For a purely TECHNICAL question, the tickets don’t stay in queue to long at all, many times being resolved in under 2 hours(that is not response, but resolution)
[/QUOTE]

Thanks Stephen,

Your reply helps. I m mainly concerned about the Technical support.

I am sure that Billing and other support depends on the resellers…

Thanks.