Anonymous Support - Is it enabled!?

Customer Support H-Sphere Reseller Hosting
1

I signed up for anonymous support in Dec 2005, and I’m sure that when it was enabled, clients would go to (in their CP) ‘Support Center \ Make a New Ticket’ and they’d be taken to the reseller helpdesk ( http://helpdesk.yourhosting.com) .

However, I’ve noticed recently that it doesn’t go to the above anymore, and instead allows you to open a ticket through the CP - as if anonymous support is activated.

How does everyone else’s clients submit a support ticket? By submitting a ticket through the CP, does it end up in the reseller helpdesk? If not, could Jodo take a look at this for me please, as I may be being billed for something which isn’t activated.

Cheers.

2

This may have happened during the upgrade, we tried to check all the anonymous support users but it seems your may have been missed. :frowning:

3

Thanks Stephen - do I need to do anything to rectify it? Just checked one of my clients, and it’s still the same.

Cheers.

4

Sorry Stephen, it’s still showing the old support ticket page on my clients still.

EDIT - I’ve opened a ticket: OZD-70750-696

5

Now sorted - I had to resubmit my URLs under my CP login;

Reseller CP >>E.manager >> 3rd party tools >> hsphere templates >> support selector

Please reset
Support Link URL:
New Ticket Link URL:
Knowledgebase Link URL:

This should be like http://helpdesk.yourdomain/*****