Anonymous support

Inka · September 1, 2006, 4:35am

Sorry for reviving an old topic but I am still not convinced that I got the idea.

I want to offer the anonymous support for some of my customers but not for all of them.

So, say I have a Lite Host reseller plan where I have 4 customers (4 active accounts). If I want to offer anon support to only 2 of them, I will end up paying: 2 * 0.5 = US$1.00 per month? or I have to pay 4 * 0.5 = US$2/m even when I do not want/need anon support for the other 2?

Thanks!

system · September 1, 2006, 5:08am

If you opt for annonymous support, you will be billed for all your paid accounts.

WebDesignSlave · September 1, 2006, 5:30am

If I use the annoymous support option, am I able to answer tickets as well or just JODO?

Stephen · September 1, 2006, 5:55am

Yes in fact we NEED you to answer tickets as well, many are not and they are getting stacked up with billing issues that they do not reply. We simply cannot reply to end user billing matters.

WebDesignSlave · September 1, 2006, 6:27am

Ok, I will keep this in mine. As I am getting busier the support and live chat is getting hard to keep up. All this week it has started at about 8am and can go on sometimes all day. I think it will slow down as the new accounts I got get settled and the clients figure stuff out. I will play this by ear.

bironman · September 8, 2006, 3:04am

Does Jodo offer anonymous support in spanish?

system · September 8, 2006, 3:09am

We provide support in English only at the moment.

gsaunders · September 8, 2006, 3:14pm

Is there a document somewhere that describes fully what is provided in anonymous support?

If not could it be detailed here?

Thank you.

system · September 8, 2006, 6:21pm

We handle all sorts of technical queries/tasks for your customers, just like we do for you. Anything for Billing or Sales you will need to handle.

gsaunders · September 8, 2006, 6:27pm

Yes, but is there a document that outlines the details? For example if I were to consider using that service I would expect some form of writtent document that states clearly what you will provide and so forth.

Thanks

Stephen · September 8, 2006, 6:28pm

Well we have the anonymous support page on the website, but if that is not enough we could discuss what you want and need and work to provide it

system · September 8, 2006, 6:30pm

Here it is:
http://jodohost.com/anonsupport.asp

gsaunders · September 8, 2006, 8:06pm

That’s what I was looking for… I have been so busy I didn’t have a chance to locate it.

Thanks

Stephen · September 8, 2006, 9:27pm

No problem, I fully understnad being so busy as does Tanmaya