anyone else have emails not coming thru?

Customer Support Customer Only Discussion
1

hey all

a client has been complaining that they were supposed to received some emails today, but did not, even though they were definitely sent. (although some email was received).
i have experienced the same today, 100% sure was sent from one address and not received at the other.

Support claims that they can see them in the log as successful, but, alas, i cannot see them in my outlook (and i am not a novice user…)

anyone have similar issues, or can suggest anything else?

thanks

2

Have you posted ticket about it.

3

sure

4

any chance that you have spamassassin preferenced to delete?

5

nope - its on “mark as spam” - and i have the entire domain of the sender in the whitelist (way before this issue started)