I have an issue with my site where it timing out (recompiling?) after a minute of inactivity. There is no such setting in h-Sphere to change the keep-alive or some sort of related setting. Is there something can be done?
It similar to this issue, but my case it’s 1 min instead of 20
communityserver - H-Sphere Shared Hosting - JodoHost Web Hosting Community
Open a support ticket with mention domain name then we will check it in more details.
How do I open support ticket? When I do it from the h-sphere account the email goes to the reseller account?
You can open by email directions here, go to General Support then email:
Help & Knowledge Base - OPSPI Quick Start Guides | JodoHost
The helpdesk in hpshere goes to you if you have a reseller account.