AWStats Not Working

Customer Support Customer Only Discussion
1

AWStats is not working again. My client is getting frustrated with the continuing problem.

Please see ticket #CKY-14872-662

Thanks

2

I’m looking in to your ticket and will be updating you through that shortly.

3

It is fixed now.please update us through ticket if still you see any problem with this.

4

I checked AwStats and it is working. Thanks.

I don’t know if it was a problem with the amount of space remaining on the account, but the client was only a few kb’s away from full capacity when AwStats stopped working.

After having increased the amount of space allocated the stats started working again.

What I found interesting was that no data had been lost. Whereas other times when AwStats stopped data was not reported.

Would lack of space cause AwStats to stop working? Or, could it be the log file AwStats pulls from could not be updated due to lack of space therefore no data was available to AwStats?

5

Meta, you are on the right track, awstats keeps its own log file, and it is counted against the user quota, if the quota is hit it will get error trying to generate the logs for the awstats to function.

6

Makes sense to me. Sorry I didn’t think about this before I created a ticket, but now I know… and so does anyone else reading this post.

Thanks