When a reply to one of our customer is:
Hello,
Full backup is running on cp server
http://support.jodohost.com/showthread.php?t=8308
Regards
xxxxx
Do the support staff answering anon support not understand?
and why do the email addresses of the messages sent end with @jodohost.com ??
That is a very serious lapse. I’ll be checking that out. I apologise for that
[QUOTE=Greggers]
and why do the email addresses of the messages sent end with @jodohost.com ??
[/QUOTE]
I guess you saw this in your Agent login. With cerberus, only helpdesk agents can see emails of other agents.
Can you please PM me your ticket# so that we can take neccesary action?
[QUOTE=tanmaya]
I guess you saw this in your Agent login. With cerberus, only helpdesk agents can see emails of other agents.
[/QUOTE]
What does the customer see then?
This aside, providing a link to a topic on your forums is totally unacceptable.
[QUOTE=tanmaya]
Can you please PM me your ticket# so that we can take neccesary action?
[/QUOTE]
KOX-23454-251
[QUOTE=Greggers]
What does the customer see then?
[/QUOTE]
They must be see your support email there.
[QUOTE=Greggers]
This aside, providing a link to a topic on your forums is totally unacceptable.
[/QUOTE]
Certainely, and we will sure take necessary action to avoid this. I again apologise for this big mistake.
How do you guys know whos with JODO and who are your resellers when doing support. This could be very bad for a reseller when sending to JODO fourm or even mentending JODO, when it is a reseller.
I was thinking about using the Support option for my clients, but how do you defined whos who so things like this don’t happen again??
Hello WebD,
This was a bad mistake by the tech, it is in a different queue than ours 