Billing Problem

Customer Support Customer Only Discussion
1

Here is a problem. I offered a client one month fee discount if he switches from 1 month to six months. However i did not change his billing period. so he was being charged at monthly rate.

this is what i did to fix the issue

  1. refunded him the amount he was charged already by manual credit.
  2. changed his billing start date to original
  3. changed his billing period to 6 months.

he should be charged for the whole amount he had in account…and his balance should be 0. but still he has some left in his account…this thing is very confusing.

please guide me what should i have done…
thanks

2

Good question. I sometimes give free months on current plans, and never could figure out how to extend the time without charging client or screwing up the start date by using the change of plan date start option…

3

Steps should be..

Change the billing Period.

Reset the period begin date.

Refund the amount charged + add 1 months free credit (as per your scheme)

Check if the debit balance in customer’s account is right or not.

make required debit/credit notes.

Inform the customer about his billing adjustments.

*Unless someone have a look at the billing of your customer, it is very difficult to suggest anything about his billing.

4

ok here are the details

monthly fee 7.50
paid by client - 37.50 (discount 7.50 for 6 months - 16.67 %)
account creation date - 1/12/2006

after making the credits back to 37.50 i changed billing date

Opening Balance Changes Closing Balance
$37.50 CR -$7.50 $30.00 CR

then i changed billing period to 6 months

$30.00 CR -$18.86 $11.14 CR

now …the credit should be 0 not 11.14, i messed up somewhere. please help me.

And if possible…tell me someway to start over.

5

Please PM me your customer details (account ID/user name) to look into your issue further.

6

[COLOR=“Red”]

I offered a client one month fee discount if he switches from 1 month to six months. However i did not change his billing period. so he was being charged at monthly rate.

In this case, you can raise a manual credit note of one month hosting fees as discount in his account which will be used for his next month invoice without charging his credit card or can refund back one month hosting fees to his credit card.

after making the credits back to 37.50 i changed billing date

Opening Balance Changes Closing Balance
$37.50 CR -$7.50 $30.00 CR

then i changed billing period to 6 months

$30.00 CR -$18.86 $11.14 CR

Hsphere always do billing automatically on pro rata basis (Day by Day calculations). You can see a different amount due to a manual credit given in your customer account before changing his billing period from 1 month to 6 month.

I can not provide here all details of your account so please come at Live-Chat or write me a mail at billing for more clarification.

7

Fine I’ll catch you there…thanks :slight_smile: