Billing problems, they don't read half of e-mails

Customer Support Customer Only Discussion
1

Hi!
I’m coming to the forums again as I need to get hold of someone responsible for this on upper management.

I’ve had to let billing know I’ve made my payments thru PayPal for more than a year now because the automated process doesn’t work for my accounts. I’ve been told they had opened the payment issue with PayPal support on February and never had an answer back.

I don’t even know how to explain it here so somebody pays attention.
It’s been 2 days I’ve paid for the current period. I let billing know (Mahendra) by replying to previous e-mails about the automation problem. I received yesterday the automated message that says I still have to pay, so I forward the e-mail about my payments to billing again. Today, a day later, somebody else (Priyanka Vij) answers me this:

“Hello,
Please provide me with your payment transaction id. So that I can
check & do the needful.”

This only shows the poor customer care you have at your billing department. All the information is on the e-mail I sent two days ago, and all I did was forward that information. Your people doesn’t even read half of the previous e-mails even if you tell them you are forwarding the info because nobody paid notice!

Would you please let me know how can I avoid having to send repeated e-mails several times so the problems are solved?

Thank you very much.

2

This was an error on our part. We have credited your both payments.

With regards to Paypal payment not credited, Mahendra is following up with them.

3

Thank you very much Atul.
I haven’t got any e-mail letting me know the payments were credited, so I camed to the forums to check if somebody had answered me.

I hope Mahendra gives me an answer about the PayPal problem soon.

Thank you very much!