bounced

Customer Support Email Support
1

some clients of mine got this bounce message when mailing me on Friday -

< @**.com>:
Sorry, I wasn’t able to establish an SMTP connection. (#4.4.1)
I’m not going to try again; this message has been in the queue too long.

any idea what the story is?

thanks

2

Can you ask your clients to get value of “queuelifetime” for their mailserver. This will help understand the issue. Also i would like to know their SMTP addresses.

3

Hi Tanmaya

thanks.
just to clarify - the client is NOT being hosted with Jodo they have 3rd party hosting & mailing services.

they were mailing me (on my Jodo hosted email)

4

Yes i know. This is why i need you to ask them. Many providers are using drastically low values for mail’s lifetime in queue.