Cannot create a helpdesk ticket

Customer Support H-Sphere Shared Hosting
1

I use http://helpdesk.jodohost.com/support/

I can login and (sort of) create a ticket. But this ticket doesn’t appear in the list of open tickets. I still can see my old resolved tickets but the new ones never added.

2

Please fill below form and submit.
Contact Us, Window Hosting, Reseller Hosting

3

Submitted

Thank you.

4

UPDATE

Apparently the tickets are created, they are simply not visible to me. JodoHost just reacted to my request but I still don’t see the ticket in my History list. I cannot even add a comment saying that the request is complete and the ticket can be closed.

The ID of the “invisible” ticket: [JH #ACL-23509-165]

Weird…