when loggin into my main resller account to create a support ticket.
When I create it there are two problems:
It doesn’t show up in the “open ticket history”
in That “open ticket history” list I can see a list of tickets which have not been posted by me. I can also see the full contents of these tickets which is a serious breach of privacy. Obviously I’m not interested in doing anything with that info whatsoever, however I would like to be able to actually add a support ticket.. !
this is due to you changing email addresses in contact info and it not being synced. email [email protected] with your email address and account name. The other matter with seeing others is from others that did the same
We’ve been trying to find a suitable replacement helpdesk for quite a while but Cerberus discontinued this line of product and the functionality of it years ago.
Hi Stephen,
thanks for the reply.
I have emailed in as you suggest - however just wanted to point out that your assertion as to the cause of this issue is incorrect in my case as the email address on that account has never been changed.
