Just noticed, when I add a new support ticket in Cerberus, it doesn’t show up in the open ticket list. Even after receiving the initial notification email, it doesn’t appear in the list.
Also, I added a ticket today, nothing happened at all.. no email, nothing in the list. A bit later I added another ticket (reworded the same thing) and then got my notification email. Only received 1 email, so somehow the first ticket was not accepted by the system.
Are there rules for wording tickets that cause some to be rejected? I didn’t use any swear words this time, promise!
We are not short-staffed. I’ll check with Manish why the ticket was responded with a delay.
For ticket history issue, you will need to create a new ticket.
It probably happened due to change in your contact email.
