Cerberus Helpdesk Delay

I submitted a helpdesk ticket over three hours ago. I have yet to receive any indication it was created.

I opened a chat session over an hour ago about this issue and was told because of new spam filtering responses to tickets were being delayed.

How much longer should I wait?

Please come on live chat and discuss the issue there. We will resolve the issue over the chat.

MetaSkinny, the issue is resolved now. Sorry for the inconvenience.