CF Module - OLD reseller plan

cc9 · December 6, 2008, 2:46pm

I just looked at the Reseller Price section in my CP, it said CF Module Free 4

It was NOT there before! somebody pls explain, are we going to be charged for overage CF module now? this was not the original plan. the old plan said Unlimited CF module when I first signed up!

Stephen · December 6, 2008, 5:48pm

Old plans should not have a Cf price, new ones do.

cc9 · December 7, 2008, 12:48am

like I said it was not there before, but it is now.

I just want to make sure that my account (old plan), signed up 2.5 years ago, does not get charged for CF overage

system · December 7, 2008, 6:42pm

we will check our old packages page, and will do the needful as soon as possible.

system · December 8, 2008, 8:08am

We regret for the inconvenience.

We have now corrected the error in old Reseller plans cluster 1 :-
(Lite host / Value host / Sliver host / Gold host / Platinum host )

Hsphere will suppose to refund the charges automatically after it run automatic billing on our servers.

However, we advise you to check your billing statements after 12 hrs. and update [email protected], if you donot receive the automatic refund; we will refund the charges manually.

Please feel free to contact us for any further assistance.

cc9 · December 8, 2008, 5:16pm

thank you

manopb · January 15, 2009, 4:29pm

I am on the old plan and have been charged (overcharged) for the CF Module for the first time ever on last months bill.

I have sent an email regarding this issue on 26-DEC-08 and another today and still no action or reply.

I’m sure this can be resolved, but a little communication from the billing department would help.

Stephen · January 15, 2009, 4:49pm

I will fwd this to them for investigating, but I do want to make it clear if old clients upgrade to the newest plan with the slight increase in disk space and bandwidth, it will be on a plan having CF costs per domain.
And configured as this:
Reseller Hosting for Agencies & MSPs - White Label Platform | JodoHost | JodoHost

This plan was the one before and it had CF charges for people signing up for it, but the resource levels were upgraded for all on HD/bandwidth.(So basically the same plan with exemption of Cf charges)

http://jodohost.com/sept08/reseller.asp

This is the oldest documented plan:
http://jodohost.com/sept08/reseller-old.asp

manopb · January 16, 2009, 4:04am

I have not upgraded and actually no changes were made with the two resold accounts, except for this recent added charge happening.

Thanks Stephen your help is always welcomed. I look forward to hearing back from billing so this can be squared away.

system · January 16, 2009, 7:00am

As per billing they have executed all the requests they received for CF over charges. Please send them email with your account id, or user name they will update you as soon as they receive your details.

manopb · January 18, 2009, 4:13am

I have now sent 3 emails on 26-DEC-08, 15-JAN-09, and 17-JAN-09, all to billing @ jodohost.com (without spaces).

Please see reseller support ticket HOW-19789-345

This ticket contains all the info sent in the emails.

Thank You for your support.

manopb · January 18, 2009, 5:27am

The issue has been resolved, but no email was ever received from the billing department regarding the issue.

Thanks for the support.

system · January 19, 2009, 7:16am

Billing has replied your email 2 times, kindly check your SPAM box and let us know if we can help you further.

manopb · January 22, 2009, 5:06pm

That was my point nothing was ever received in my Yahoo account from billing at all, inbox, spam folder or otherwise.

I always receive emails from support and sales, but it is possible those 2 emails were blocked by Yahoo mail before ever getting to my account.

:))

Thank you for your support.