I am pretty sure there is some mistake here, will contact billing, but you need to submit an email to the billing dept about the matter, it will be resolved.
They were not billing me for the plesk. $5/month. So $120 total.
It’s fine to start billing me for it. I think it is bad service to historically bill for it.
I’ve made mistakes on my clients billing and I ate the cost of those mistakes. I’m not going to ask my clients for a lump sum back payment when it was my fault. That’s the cost of doing business.
$120 isn’t much and I told them to go ahead and invoice it.
But between the dedicated pool charge and now this it looks like Billing is doing everything they can to find money from us.
Just to be clear, there is no ‘dedicated pool charge’ for having a domain in a dedicated app pool set by support, the problem is that hsphere does not make them properly causing problems and the charge is to discourage people form using the feature in hsphere as it does it improperly.
We freely set dedicated app pools on a limited basis on the server properly and directly.
As for the rest, the $120…I am having that checked.
We installed these licenses on your VPS server after you ordered and agreed to pay for it.
Billing Department bills these charges manually. During our Audits we discovered this mistake. We pay Parallels monthly licenses fee, for the licenses that our Billing Department forgot to bill you.
We will be unfair if we want to pay entire unpaid balance right away. But if we allow you sufficient time for making payment for the service used, but not paid, I guess that is not unreasonable.
We called only when our emails remained unanswered for sometime.
Don’t try to make me sound like a deadbeat for not wanting to pay for this charge.
I agreed to pay a monthly fee for the services I signed up for. I did not agree to pay for a service I recieved 2 years ago because your auditing department says I owe it.
Is your auditing department going through all past accounts and looking for other services to charge for?
This is a manual process? I only checked the standard billing amounts. Now it looks like I should go back and check all my credit card receipts to see if I was billed this or not.
That’s what is pissing me off. Your mistake is not just costing me $120. It is costing me 2-3 hours of my time.
Bill the whole $120. It is not the amount of the charge that is the problem.
The subject of the email I recieved yesterday was:
“Fw: New Account :: WinVPS Value(N)”
Since this was the subject on the email I receieved 2 years ago when I created the account I would have assumed I just accidently moved the original email from my saved folders.
This email came in at 3:30Am my time. The 1st call happened at 8:30am my time. I do not recall any other emails.
This is not the 1st time Billing has seemed a little over zealous when something has gone on.
I remember a few years ago I dealt with a Service Provider through whom we contracted datacenter support services, hardware, etc.
Towards the end our term, when we decided to leave them, they decided to back-charge us over $60K for 2 years worth of support related charges they said they didn’t bill us for. They argued that we did use these services, and had to pay. We disputed a lot of what was charged for, but in the end, did end up retroactively paying for services that were billed for late.
We learnt the lesson, and I’m sure this is a lesson every business should learn - don’t depend on the goodwill of your service provider to “forget about charges”. You use a service, you are liable to pay for it! Don’t write off past debt as “free”.
While Andy, I do totally understand your frustration, I’m sure the Billing Department will work out a good enough time-frame for you to pay those licensing fees. We don’t profit off licensing fees, are margins are just enough to make sure we don’t lose money on them…
I don’t question the legality of the charge. I question Jodo’s method of handling it.
It’s not just the $120 I owe… You and the others don’t seem to realize that this mistake is costing me more then the original $120.
I have to pull 2 years of CC receipts to make sure I wasn’t charged for it. I have to pull my tax returns to see if I can take this deduction this year. I even took a 1/2 day of vacation off from my full time job to get home to find out why Jodo was calling me every 3 hours.
But hosting providers do depend on the goodwill of their clients for their business.
I’ve sent 1000s of dollars of business your way. I forced several of my high end clients to move from their current hosts to Jodo VPSs at the risk of losing their business.