CL2 Server Move dates

Customer Support Customer Only Discussion
1

Just wondering if the planned move dates on the status.jodohost page are still current.
I’ve had some issues with customers that have already been moved in regard to their joomla installations becoming unavailable and site performance being painfully slow once the move was completed possibly related to the fact that the database servers haven’t been moved yet???.

When other cl2 servers are moved thes problems will arise again for customers on those servers so I need to plan my strategy around these move dates to minimise angry customer phone calls.

2

Yes some slowness due to Db servers not moved.

They are proceeding. We extended the time, and now may extend it a bit more as some things are just not happening as fast as possible.

Cluster1 and mail/DNS we will make a longer period as we’ve learned from this a lot.

DB servers are moving as well, MySQL2 is moved, MSSQL1 and MSSQL2 are prepped but not done, MSSQL3 is being prepped tonight. MySQL1 is in the works, MySQL3 is already in Waco.

the sites using them (er MySQL2/3 that is)are blazing :smiley:

3

btw yes all but one move date was right, and windows server there we have files synced inital sync but have had slowdowns in creation and ip migrations so will resync them with FTP off when the time comes for them.

4

Customer site on web6 is up and down like a yoyo

5

Do you have report of this to tech support yet?

6

Yes via live chat and the site is now backup, it’s been going on now for nearly 24 hours, customers really unhappy.
ticket number is JH #AGM-39750-547

7

There may be some rough points here this week, but this entire move will be good in the end.

We are working hard to prevent issues, doing a lot of manual verification that is taking time, but there will inevitably be some bumps.

Keep us informed, we’ll work to smooth them out, and long term have a much better product at all levels, AND bring forth some new offerings for you to make extra money on, and us as well :wink:

8

Agreed but unfortunately for my location these bumps are happening in the middle of the working day. I guess the real bug bear for some of the clients is the site slowness as a result of the DB servers that haven’t been moved yet and then a site will intermittently just drop out.

Hopefully it’ll all be completed in a few days

9

which DB servers are they using if you don’t mind?

We are not seeing just a whole lot of issue in that and the servers are 28-40ms apart, we’ve in the past has remote SQL that was over 90ms for some clients and they didn’t notice any issues really.

10

it’s mysql1 on cl2
I’ve also emailed you the site url if you want to take a look yourself

11

we profiled a bit which sites were with which DBs and yours is a bit of an oddball using mysql1. We’ll get things sorted soon when mysql1 is migrated, but some other web’s also need migration so they don’t have the reverse problem.

12

Thanks Stephen
It’s mainly just the joomla installs that are causing the headaches and unfortunately they tend to be owned by my most vocal customers.

13

About slowness, today one of my customers call me saying having serious delays, around 10s to load sites in albelian.com.mx and other site in drupal here. Whats happen with the db servers ?

The static one sites load near at the instant, but the ones with BD are degraded

14

We just sent notice today, they will be moved over this weekend.

We don’t have a complete set of answer back from Parallels, but must proceed with it in any case with existing tools. I will also be meeting in person with Parallels next week, regardless of how tired I may be from working moves 20 hours+ a day over thursday-monday

15

Are the domains moved ? i am having 15s loading time in drupal. Is not normal.

First times are a drupal blog, second a mybb forum with little movement, and last a staitic site.

Testing time needed to serve the Url: http://www.alfonsoorozcoaguilar.com 14.434728145599
Testing time needed to serve the Url: http://www.tradicionesindigenas.com 2.8187639713287
Testing time needed to serve the Url: http://www.hostchess.com.mx 0.40804696083069
Cpanel in texas Wiredtree, extern to jodohost

Testing time needed to serve the Url: http://www.luzdelcarmen.com 1.0965328216553
Testing time needed to serve the Url: http://www.acecho.net 1.746838092804
Testing time needed to serve the Url: http://www.hostchess.com 1.0192189216614

===================

Echo “

Jodohost slower

”;
$url=‘http://www.alfonsoorozcoaguilar.com’; loadtime($url);
$url=‘http://www.tradicionesindigenas.com’; loadtime($url);
$url=‘http://www.hostchess.com.mx’; loadtime($url);
Echo “

Cpanel in texas Wiredtree, extern to jodohost

”;
$url=‘http://www.luzdelcarmen.com’; loadtime($url);
$url=‘http://www.acecho.net’;loadtime($url);
$url=‘http://www.hostchess.com’; loadtime($url);

function loadtime($url){
echo “
Testing time needed to serve the Url: $url”;
$starttime = microtime();
$startarray = explode(" “, $starttime);
$starttime = $startarray[1] + $startarray[0];
file_get_contents($url);
$endtime = microtime();
$endarray = explode(” “, $endtime);
$endtime = $endarray[1] + $endarray[0];
$totaltime = ($endtime - $starttime);
echo " $totaltime”;
} // loadtime

16

most domains are moved, there are a few issues with DBs going to miami and back due to IP cache or other issues making some slowness, we are working to fix all this, if someone has hard coded IPs it may make some issues as well.