Client Billing Query

Customer Support H-Sphere Reseller Hosting
1

Hi all,

Just a quick query really…

How do you go about crediting a client if, for example, he’s paid X amount up front, but only chose 1 month’s payment when he signed up?

In the past, I’ve clicked the ‘Click to credit’ button in my reseller CP, but it’s showing strange things for those clients now.

For instance, I have 3 clients which are showing as below, and the reasons why I credited them;

[INDENT]-?72.00 = no credit, just had start date changed a couple of days after signing up (websites still working)

-?36.00 = no manual credit (websites still working)

+?9.00 = ?9 added due to delay in setup

[/INDENT]I’m just confused why I have a mix match of credits (when some clients are ?0.00 which are correct).

If JodoHost could take a look at this for me, and shed some light on what’s going on, that would be great.

Many thanks,

Oli

2

Could anyone confirm that I’m doing this correctly please?

Thanks.

3

Anyone? Please?

4

I will point this out to billing as I will be up all night working anyway, when it comes to billing I run away :smiley:

5

It will be better if you can open a ticket with user name, so that our Billing Department can look into it.

6

I made a ticket last night - JLX-85843-958

However the reply says that because they’re a negative value, then it means the customer must pay that amount. However, surely the account should be disabled because the negative amount is more than the plan’s credit limit allows?

Also, I don’t think this is correct, as the accounts have been credited for a date which is in the future, not in the past.

It also doesn’t answer my question on how to properly credit a client.

7

oh how to properly credit I know it is a bit messed up, it is there in the control panel to “give a credit” put in the line “other” then make a descrip you know about, messy, but the only way.

8

I looked at one the accounts you have mentioned ie ID - 27…57. From Billing Statements, I see following action from account start date to current statement:

2/18/06 2:04 PM Semi-annual fee for Windows II plan (2/18/06 - 8/18/06) ?36.00 -?36.00

2/18/06 2:05 PM CREDIT, OTHER # ?36.00 ?0.00 CR

3/15/06 3:18 PM Full Refund for Windows II plan (3/15/06 - 8/18/06)
Change start billing date 3/15/06 ?31.00 ?31.00 CR

3/15/06 3:18 PM Semi-annual fee for Windows II plan (3/15/06 - 9/15/06)
Change start billing date 3/15/06 ?36.00 -?5.00

3/15/06 3:20 PM Full Refund for Windows II plan (3/15/06 - 9/15/06)
Change start billing date 2/18/06 ?36.00 ?31.00 CR

3/15/06 3:20 PM Semi-annual fee for Windows II plan (2/18/06 - 8/18/06)
Change start billing date 2/18/06 ?36.00 -?5.00

3/15/06 3:24 PM CREDIT, OTHER #
Fixing balance error when changing start date ?5.00 ?0.00 CR

3/15/06 3:31 PM Full Refund for Windows II plan (3/15/06 - 8/18/06)
Change start billing date 3/15/06 ?36.00 ?36.00 CR

3/15/06 3:31 PM Semi-annual fee for Windows II plan (3/15/06 - 9/15/06)
Change start billing date 3/15/06 ?36.00 ?0.00 CR

9/15/06 7:42 PM Semi-annual fee for Windows II plan (9/15/06 - 3/15/07)
Open new billing period (9/15/06 - 3/15/07) ?36.00 -?36.00

Most likely reason this account was not suspended, because there are no values in your Admin CP → Settings → Managing Debtors.