Hi,
If a site was down due to a technical problem in the server, can there be any compensation regarding this?
or it is totally out of the policy.
thanks.
Yes you can. Service Level Agreement, Window Hosting, Linux Hosting
Your own coding issues and problems beyond our control do not apply
If I am a reseller and having about 30 user accounts.
Only one account of them faced a problem and was down for about 12 continuos hours before it is back again. It was down because a mistake done by one of your technical support who was handling the ticket.
How can I calculate this?(
it’s best you email billing