I don’t know what else to do so I’m posting this here. We have been having problems with one of our websites hosted with Jodo and things over the past week have gotten much worse.
The domain is wid-mi.org and is a very simple HTML only site. It seems that once a week, we have a strange problem where the server caches a very old copy of the site and displays that to all users. The version it displays is probably 4 months old and has latin test text on it (the first version we uploaded to it when we started the project). I go through live chat and tickets and it always comes back as the application pool has to be restarted, but it still takes hours to do.
Last night the server was so slow that it took 55 seconds to go between pages.
This morning the site is down completely.
At this point our client is beyond mad at us and will most likely drop us because of Jodo’s performance. This is just one domain we have with you and just over the past 2 days.
We have been a client for 6 years and things have never been this bad. It is to the point now where we are moving our nearly 100 sites from Jodo to other companies. The server performance is horrible, tickets take hours to be answered, and there are no signs of improvement. Am I the only one that this is happening to?
This is very weird, since we do no caching on servers, it is asp.net thought so there may be a compiled cache template, or even possibly a precompiled site laying around in your folder(just saying something that could be overlooked, not that likely)
BTW if wid-mi is simple HTML, it is going through the asp.net engine due to file naming, that is the only thing I can think that possibly could make it have a cache at all.
We are doing a number of things on ticket front, and working to migrate all as well. It is a bit of a double edge issue here, since have to continue to migrate, while working on old issues such as yours here as well at the same time.
We are working to bring in some new staff as well that will help a lot in tickets and the process too.
The site is in .NET to make it easier for future phases, as well as taking advantage of things like include files.
I don’t know what to tell you about the caching issue. I deleted the entire website from the server and it was still showing up on any browser on any network. It didn’t get fixed until the app pool was restarted.
Of course that is just one problem as the site seems to go down completely every 2-3 days.
The cache is stored by asp.net as a templated page since it is an ‘aspx’ file. The app pool recycle simply forced a new compile of the pages which updates.
That is the reason for the cache, now why it shows old version is a bit more baffling. I am doing a cleanup of all the previously compiled templates on the server now.
I am pushing this post up again because the problem is still happening and it seems nobody there knows what is going on. I have submitted ticket ACE-80895-463 but again, wid-mi.org is showing the same cached version of the site no matter if I delete the entire site or re-upload the pages. Can someone please look at this ASAP? I contact your live chat support but was hung up after 60 minutes. Very frustrating.
This seems to be happening because you have index.aspx, index.html both, the index.html loads first as it is in directory indexes first, so that is why you see such content. If you rename index.html you will stop seeing this happen.