I sure hope the cp’s get faster, this is terrible slow.
I’ve never had the speed issues that are a constant for WDS, but since the upgrade, the CP is definitely slow when doing any type of search feature or even logging into the reseller account admin.
I had mentioned it would be slower because of new features we are working with psoft on it however
Some control panel functions are bulkier now, like traffic records for Linux accounts have doubled (a feature 
). As Stephen already said we are certainely working on getting this corrected.
I need to know if this slowness on the CP’s is going to get better or worst. It is still so slow I can’t get nothing done. I can’t even get in at the moment, at least before I could get in, then deal with the slowness. CLients are even complaning.
I can’t work like this, i sit here and wiat and wait and wait, if this isn’t going to get better, I have to make other arranagements, this is just impossible to work with and im to busy and time is money.
Sometimes my CP is pretty slow for me, too (and sometimes it hangs indefinately). Always has, but never as consistent as WDS and never an issue since I can usually just come back to it later.
Here are my questions:
- For WDS, is the issue more if you log in as the reseller or as the client?
The reason I ask, could there be a lot of drag because Hsphere, when logged in as Reseller, tries to keep too many details from other clients? I guess the reason I ask is if WDS is one of the larger resellers, and he has the most problems, then maybe Hsphere cannot handle that many accounts?
Also, WEBD, when it is slow, can you have someone else try to log into your reseller account? For example, instead of having Jodo check the server / cp, have them log in as you and duplicate the slowness?
Anyway, just a couple ideas… This is a forum, right?
Tim
Tim,
WebD is always using it during hte wee hours when billing cron jobs are running. It is a no win, we stop the crons and everyone complains, NO BILLING, NO TRAFFIC! we leave them running and it gets a bit slow. We had on 2.4.3 worked to optimize a lot, the upgrade took away many of those improvements only via profiling and indexing can we again optimize it, and it is a changing process.
I work in reseller CP alot and the areas I have the most problem is Plans and getting to Generic Search to see my clients just takes forever sometimes. The other areas are slow but not as bad as those 2 areas. If i want to edit or make a plan it can take sometimes up to 5 minutes to finish it at times. The hanging is what is so frustration, sometimes i try to open 2-3 browsers to try to work in another area while I wait, but i think this makes things worst.
On the client side the Email manager is very slow and sometimes just logging into a account takes awhile for me. Clients complain mostly about the mail manager also and how slow it is.
Maybe it is the amount of plans or accounts I have etc. if some of the other resellers don’t have to wait that long.
Im on cable, and cluster 2 is quick quick,but i understand why because of being a new cluster.
During the day sometimes to Stephen its very slow in admin panel. When clients complain about the mail manage its during the day.
I work wee hours of the day and during normal day, because i have to work full days 15 + a day to keep up, so the admin panel is somewhat faster during the day, but not by much for me.
The other 2 areas, I forgot to bring up is under Moderate a new signup then go to create it, takes forever at times and doing any billing functions for a plan like add a credit etc. can be a very long waiting process.
Now today everything is fast even the areas that are usually awful, sure is nice when its this fast. 
You know its pretty bad when a new customer calls me and says I want to sign up but can’t get to the signup page.
THey hit the signup pgae and page hung forever trying to get to hsphere, they left, not easy trying to explain to a potential customer why service is slow, i even to offer to manually set them up.
Thanks for the lost sale and it was a vps account so we both lost out.
You guys need to get this crap fixed, its 10am in the monring and im losing sales.
TIRED TIRED TIRED TIRED OF THIS CRAP!!! X( X( X(
Then another person signs up for a vps account, not the same person, and im so avtivated deleted the signup info under moderate signup.
NOw got to go to live chat and see if i can get it back. GRRRRRRRRRRRRRRRRRRR
the other vps sighup i lost live chat says i cant get deleted info back, they paid, but im hoping its a fake order or they will call to find out why they havent been signup yet.
pretty speedy for me, but I suspended the billingexhaustionestimator cron job for a bit.
its is now, but i cant get the other signup info. Ill see if its a fake order, i wasnt able to get signuup info to compare paypal info and get a telephone # to call and verify.
I pulled up signup info here on an account. (just saying it is not a problem in general)
No i deleted the new signup persons account instead of hitting the name link, i hit delete on the right, was so activated. So i don’ t know the signup info. When i backup up the browser name was still there but all info was gone.
So apprently CP are down again. I thought we fixed this. All pages are hanging and going no where??
Cp are down?