Hi
I have submitted couple of tickets today.
There has been no response still..
is there a holiday ?
Indian
no, we had a major power issue in office that resulted in having to call in a few out of office staff and we got behind some 
We are handling them now however and office is back online.
One of your tickets was already being done before I replied here, and one was something you are able to do without our aid 
today also facing delay in getting response..
whats happening?
Please give me ticket number in which you faced delay in response.
You are asking detailed coding questions, we are not developers, you cannot expect the same reply on that as actual technical support needs.