Its Jodohost’s official policy that we cannot provide a reseller’s customer with a copy of his data. Copyrights of that data could be owned by the reseller.
Such issues MUST be settled between the two parties or in a court of law. We would only release reseller customer data to any 3rd party (i.e. end-user) with permission from the reseller or a court order.
However, if the domains hosted on our system are owned by a 3rd party (in this case, the end-user of a reseller), and the 3rd party can prove that his domains are his, he can ask us to discontinue hosting his domains on our system. The domain owner has the right to determine where his website can be hosted and if he wants to add his domains to another reseller on our system or to a JodoHost account, he can do so (without transfer of any data).
In such cases, we must verify the 3rd party is indeed the owner of the domains he wants to delete (and subsequently add to another account). You must send an email to the email address in the domain whois details, in this format
Dear Domain Owner,
We have received a request from you to delete the DNS information of your domain abcd.com from the below listed domain servers. As an administrator of these domain servers, I am asking for your confirmation to continue with this deletion.
nsX.resellernameserver.com > IP
nsY.resellernameserver.com > IP
By confirming so, the company/individual who created your domain on our system will also be notified of this deletion and we will proceed to do so in 24 hours.
Regards,
Your name - DNS Manager
If the domain owner replies with comfirmation, send him another email saying the domain will be deleted in 24 hours, and to reply once again to reconfirm.
Also send an email to the reseller in this format
Dear Account Owner,
The domain abcd.com has been added by you to your reseller account ResellerUsername. The Domain Owner of this account has requested the deletion of its DNS information from our system. This will result in the domain being removed from your account. However, no data will be released to the domain owner as we recognise your right as the official account owner, over the data. However, as per JodoHost policy and ICAAN guidelines, a legal domain owner can deny their domain from being hosted on our system.
In light of these policy, we plan to delete this domain from your account within 24 hours and after ascertaining the individual/company requesting the deletion is indeed the domain owner. If you believe this is a fraudulent attempt, please respond to this email.
After domain deletion, the web files of this domain will continue to be accessible by you in the end-user account’s FTP folder. Email will however be lost and you can request a copy of this data to be sent to you upto 3 days after the deletion.
Regards,
YourName - System Administrator
If reseller has any major objection, discuss with Atul or me