Dell blocking email - SenderBase Issue

Customer Support Customer Only Discussion
1

Tried to email a person at Dell today and got the following bounce:

The original message was received at Wed, 14 Mar 2007 08:43:16 -0400
from localhost [127.0.0.1]

----- The following addresses had permanent fatal errors -----
[email protected]
(reason: 554-pc-smtp2.us.dell.com)

----- Transcript of session follows -----
… while talking to smtp.ins.dell.com.:
<<< 554-ps-smtp.us.dell.com
<<< 554 Connections from this sending hostname hspheremail.info, IP address of: 64.187.103.185 are being rejected due to low SenderBase Reputation score (below -2). Your SenderBase organization: 2133356. See SenderBase for more information.
… while talking to smtp2.ins.dell.com.:

QUIT
<<< 554-pc-smtp2.us.dell.com
<<< 554 Connections from this sending hostname hspheremail.info, IP address of: 64.187.103.185 are being rejected due to low SenderBase Reputation score (below -2) or due to bad DNS PTR record for your mail server. Please check your DNS PTR for 64.187.103.185. Forward and reverse DNS entries must match for 64.187.103.185. Your SenderBase organization: 2133356. See SenderBase for more information.
554 5.0.0 Service unavailable

2

that is webmail, and not all mail firstly(just so it is in the clear there)

2nd, it has a PTR record(reverse DNS) that is proper and valid, will have Tanmaya check it in some hours but this seems to be pretty bogus.

3

Ok thanks, I sent it to support as well. I’m using webmail as I’m at a client site and had to contact Dell and that is what I got. Just thought I would post it here in case others were having issues or it was something I possibly have set wrong.