Domain down after change to dedicated IP - all requests result in 404

Customer Support Customer Only Discussion
1

My customer domain is fully down after I changed to dedicated IP. Server trows 404 on every request. DNS propagation is fully done, so must be a iis/server side issue…
Ticket #390863.
Thanks for quick pickup!!

By the way: is livechat still offered?

2

There was some issue with that ip which is rectify and fixed.
Yes live chat is still offered and available 24*7.

3

I’m sorry I just noticed your facebook chat today. Always it is best to come to the live chat here on the jodohost.com site unless there is a network issue/ddos attack preventing access to it. For whatever reason page manager did not send me a notice of the chat there till early this morning, multiple days after it occured!

4

No it’s NOT…I’ve been having a MySql server issue going on 5 HOURS now…and there is NO LIVE CHAT available…in fact…I’ve NEVER seen it available…lol

5

I’ve been with Jodohost for over 10 years now…and this latest debacle is really unacceptable.

I have one reseller account…one VPS server…and just ordered a Dedicated Server…But if this kind of Support LETDOWN is what’s in store for me…I’m going to be looking elsewhere for my hosting needs…z

6

Sorry for the inconvenience.
We have replied your ticket. Please check the reply of your ticket and make changes in your database connection string as per suggestion.
It should help to resolve your issue.