This Domain Registration system you guys use is very confusing and don’t work well and some of the instructions don’t match. I have always had problems and hate using it.
Live chat knows hardely anything about this system, and Kuldeep they said is not here till tommorrow, and I have to get this domain for this client. I have been at this for 3 hours.
How do I get a domain in a clients account to become active. I added funds into this clients account and paid the domain with his credit, and now the domain is showing locked and processing in his account. How come there is no balance in my reseller account so I can pay for this domain and make active???
Is the system not working or am I doing something wrong. There should be a invoice for me in my reseller account now to pay JodoHost now so this domain can become active shouldn’t there???
Is it that just no one knows how this system works. I have gotten 5 replys back from my support ticket and all containing to nuffin I have been trying to figure out.
2nd I posted in the forum maybe to get some help, I see 14 views, how come no one from jodohost is helpoing with this situation.
Again I have a client that needs his domain, my clients are important to me has they are to jodohost. If you guys don’t understand this system either, then you need to get somethning that works for your resellers, this is ridicious. This is going over 12 hours I have been trying to get help I want this domain to be taken care of and fixed.
Next E-Mial will be to ATUL I have had it… I need help… How does this make my company look like to my clients. I can’t even get a domain to work probably in this system that don;t work.
I tell you what I lose my client you lose me. This is ridicious when we need help. I see all the admins on and no reply. When was this started 600am??? Time is money???
Your issue has been fixed. I would like to aware you that before execution of any order of your customer you should have Minimum Transaction Fund (Your cost of Purchasing domain) in your domain reseller account as RESELLER ADVANCE otherwise you will get error of Order Locked in processing.
The issue is, I could never answer as I have never even logged into the domain admin system. Very few of us as admins have, billing typically handles all domains matters and that is why Kuldeep was required to help you out here. I am sorry we did not know the domain system, but it is not something we do.
I understand this now. If someone would of just communicate this. I tryed to get help for over 18 hours. Communication would of stopped this frustartion. Then when I got no reply or anything in the forum, that made the situation worst.
We have to communicate with our clients also, as resellers we are dealing with our clients, and we need to count on you guys for help or communication when needed. For me to waste this time tyring to figure this out as cost me money, as I am very busy.
Maybe this system needs to be taught to more people or at least some. I got about 5 tickets and they had not a thing to do with what I was asking about or even related to this system.