Domains Not being Activated

Customer Support Customer Only Discussion
1

Do you guys not keep enough funds in your accout for domians, becasue everytime i or a client purchase domains we get a error.

[r4] Error Message: Order Locked for Processing, Please contact Support

I got a new order tonight and this error has been showing for over 2 hours now. How does this make me look, its hard enough to sell a domain with Godaddy etc… now they have to wait forever to get it active. Anywhere else if they went would of been active immediately in most cases.

This was a sale from the internet, ands it sure makes me look terrible.

This is a on going problem, if its because you guys keep no funds in the account, please start doing so.

2

We typically have quite a lot in the account for processing, but directi takes a while some days to activate.
The best place to sort this out is ticket or chat.
Most of the staff can’t do anything as we have no access to domain billing issues in any form.