draft mail announcement for resellers

In an effort to bring more services and features to our clients we will be performing a major control panel upgrade 12:00 AM EDT (GMT-4) on Friday, October 5th, 2007. We will be performing this maintenance in order to offer the users more control of the services and selection of features. Here the Control panel will be upgraded to Hsphere 3.0 Patch6.

New features that will be made available are:

  1. PHP5 going to be available for new Linux hosting accounts.
    A new webserver is being added just for this.
  2. MySQL5 going to be available for new hosting accounts.
    A new DB server is being added just for this.
  3. Improved Trouble ticket system for reseller.
  4. Possibility to migrate Cpanel accounts into Hsphere.
  5. Possibility to migrate Ensim accounts into Hsphere.
  6. Possibility to migrate Cobalt RAQ4 Accounts into Hsphere.
  7. Possibility to restore deleted accounts (without data).
  8. Possibility to tag an email as virus according to the attachment’s MIME Type:
  9. Better mailbox list navigation in user control panel.
  10. New reseller scheme for login to admin user account.
  11. Affiliates are supported with moderated signups.
  12. Possibility to add sub-FTP accounts for Windows right from control panel (Chargeable at $0.50 per sub-FTP account per month).
  13. Possibility to switch asp.net versions right from control panel on Windows based hosting accounts.
  14. Possibility to switch PHP versions (PHP4 and PHP5) right from control panel on Windows based hosting accounts.
  15. Major improvement in Windows Shared SSL implementation making it much more stable.
  16. Even more selection in One-click installer (EasyApp) for Linux hosting accounts.
    However this feature may take time to be available since it need MySQL upgrade that will be done separately.

Major points to be noted here:

  1. Chinese Language for control panel interface will no longer be supported as Psoft has not updated its package to be compatible with the new release.
  2. No new Catch All mailboxes will be possible. Existing mailboxes will continue to run as is.
  3. Removed deprecated merchant gateways: Ematic, IONgate, InterCept, PayAndShop, Payready.
  4. Important- All reseller using web payment systems( like Paypal) will need to setup the Instant notification URL again. This has to be done only once the control panel upgrade is completed.
    You can find details about the change in format of URLs here:
    http://www.psoft.net/HSdocumentation/reseller/web_payment_systems.html
  5. MySQL DBs will remain on version 4.0.26 for now and we will be upgrading DB servers to MySQL 4.1 one by one. There will be a separate announcement made for this, along with the possible schedule.

All customers are quested to ensure their applications are compatible with MySQL5.0.
Important- If you are running any readymade application or installed is from the EasyApp collection, please update it to the latest release to avoid MySQL database version compatibility issues.

  1. EasyApp collection will be disabled for this time and enabled at a later date, once all our MySQL servers are atleast running MySQL4.1 or higher.

Downtime details:

Control panel will be down for upto 48 hours.
Estimated Webservice downtime is 30 minutes to an hour per Linux webserver.
There will be no downtime for any MySQL or PostgreSQL database during the upgrade.
MySQL Upgrade will not be done at this time but separately, upgrade Schedule for which will be announced shortly.

During this control panel upgrade there will be multiple phases.
The first phase being the control panel server itself, this will involve the control panel services being completely down for the period of the upgrade. Linux web, mail and VPS services will be updated during this period.

The next phase will be server upgrades of windows servers and MS-SQL Servers.
This change brings some major permissions changes to the Windows Servers, including an entirely new layout for authentication and permissions for anonymous web users. We will strive to keep all outages to as minimal as possible, but 3 hours time is to be expected during the permissions changes.
We will not be performing all windows upgrades at the same time in order to minimize downtime and focus on a single server at a time ensuring sites remain available and testing after the upgrade is complete on each server.

Before this upgrade commences, we will be updating all our Windows and Linux servers to the latest OS patches.
You can find the schedule for this on below forums threads:
For Linux Servers - http://support.jodohost.com/showthread.php?t=10927
For Windows Servers - http://support.jodohost.com/showthread.php?t=10928

For any possible issue/feedback/suggestion from you, we have created thread for discussion with our support staff or other customers for their inputs:
http://support.jodohost.com/showthread.php?t=10926

All updates for this process will be made available on this support forum thread:
http://support.jodohost.com/showthread.php?t=10925

And this is not all! We are pleased to announce some upcoming additions for our resellers:
ColdfusionMX7 support by end of November.
MS-EXchange support by end of Decemeber

However, Reseller will not be able to offer new VPS accounts with the availability of MS-Exchange.
Existing VPS accounts will continue to work as it is.

Our goal in this upgrade is to bring as many new features as possible, but in a manner with the least impact on your site and business ventures.

Regards,
Customer support