Starting a few days ago, I noticed more false positives with DSPAM. I am seeing messages that are marked as spam and the message would have only:
7.0 DSPAM_SPAM “dspam marked spam”
in the Content Analysis.
I opened ticket NTU-24154-697 on this issue on Thursday. I was asked to send several of the false positives to train DSPAM. Then I was told that some SPF changes were being made to my domain and to try again in a few hours. This was on Friday. THe email notification from Cerberus was 4 hours delayed.
Starting this morning, one of my domains started bouncing emails.
When I went to Live Chat, I was told that the problem would be resolved “very soon”. THat was over 5 hours ago and I’m still having problems. I can’t get to Live Chat right now but I need this to get fixed.
Your ticket has been replied. Please update us through that ticket if you have still facing same problem.
I have replied to the ticket.
Yes, the bounces have been resolved but the original issue (too many false positives by DSPAM remains).