Easyapps live help

Community TechTalk
1

Easyapps offer both CS Live Helper and helpcenterlive.
A couple of questions?

  1. Is anyone using them?
  2. Which one and why?
  3. The big question is are googlebot and other bots still searching your site, have your ranking dropped since using them?

I see some people saying these apps are pinging visitors as a result bots stay away.
CS Live Helper has a setting not to ping specific excluded IP addresses. I guess this is why.

What are your experiences, thoughts?

Joe

2

Why would having it so that it tracks visitors keep them away?
Our Live Chat also does this, and it has been up for a long time with no lack of google crawls, in fact maybe more now :slight_smile: